Leah Carson
UX Program Manager - Partnerships @ Hiscox USA
About
Enthusiastic UX designer with over 5 years combined experience on enterprise B2B SaaS products, B2C e-commerce platforms, and design consultation for small businesses. Additional experience with AI, digital illustration, marketing, social media, and event planning.
United States
Athens
Design
Integrated Marketing, Digital Marketing, Customer Experience, Data Storytelling, Agile Methodologies, Social Media, Customer Service, Software Design, Design Sprints, User Interviews, Design Systems, User Research, User Flows, Presentations, Clarity, Problem Solving, Mobile Design, Storytelling, Typography, Usability
Experience
UX Program Manager - Partnerships
Hiscox USA
- Delivered designs for 5 new features - Managed the complete design lifecycle for the insurance agent platforms - Managed product priorities and roadmap - Conducted user research to identify experience gaps and user needs - Led cross-functional collaboration to meet business and user goals
User Experience Designer
IBM
- Delivered 3 features to improve users' understanding of the product -Collaborated with other disciplines to roadmap and deliver experiences - Facilitated 15+ workshops, team-building events, and design critiques - Designed low to high fidelity wireframes to communicate user experiences - Utilized Figma to prototype ideal interactions and flows
Associate User Experience Designer
IBM
Student Designer
RIT Campus Life Marketing
Rochester, New York Area
- Provided 5+ organizations with design consultation and services - Designed branded logos and marketing materials - Worked with existing brand systems to enhance visual cohesion
Design and Marketing Intern
RIT Venture Creations Incubator
Rochester, New York Area
- Supported 20+ clients with design consultation - Designed branded logos, websites, and marketing materials - Followed established brand guidelines to enhance the incubator’s identity - Interpreted Constant Contact analytics to improve and maintain a quarterly newsletter - Managed 3 social media platforms to increase incubator’s digital presence
User Experience Intern
IBM
Remote Work
- Designed informative illustrations for product documentation and marketing material - Identified user needs to inform a new product feature - Provided consultation for developers on design implementation
Institutional Advancement Intern
The Strong
Rochester, New York Area
- Planned 3 museum events and supported their execution - Designed marketing materials to improve event reach - Fulfilled internal design requests to support museum advancement
Education
Rochester Institute of Technology
User Experience Design
Leah Carson's Contact Information
Phone
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