Leah Balmeo

Led a team of agile squads providing quote-to-cash services for Hardware, TLS, and Software for IBM Sellers and Business Partners.

-Agile Champion and owner of overall management system of the Market. Responsible for operational activities for the smooth functioning of the business at the market level. Provided support on daily business engagement, resource planning, and management reporting. -Agile Leadership Awardee in 2Q 2019 for the successful facilitation of: Contracts and Negotiation (C&N) Workshop, Technology Support Services (TSS) Workshop. -Co-facilitated and managed the ASEAN Systems Workshops in 2018 and 2019. -Created the Need for S.P.E.E.D. initiative for better, faster, and smarter processes by focusing on incremental innovations that impact overall cycle-time (CT) results. Set stretch targets per country, which was exceeded by Q3 2019, making ASEAN the most improved market in terms of CT. -Co-designed and co-executor of the Project Panda initiative in partnership with ASEAN Legal: https://w3.ibm.com/w3publisher/project-panda. -Co-created several initiatives to engage and develop skills/talent: NPS All-Stars, Custom Q2C Integrity Sessions, Think Talk: Communication that Matters, #RobotFridays.

-Supported an organization with 600+ Q2C professionals in terms of Budget and Resource Management (including work movements), Infrastructure, Communication, and Talent and Engagement. -Co-created several initiatives to boost and amplify passion and performance: Financial Harmonization (Manila and Brazil Centers), #MadeinManila, Strategic Imperatives (executive presentations), ALPHA (Advanced Leadership Program for High-Performing Aspirants), COMET (Communications and Media Guild). -Managed the divestment of 50+ resources to support an IBM strategic WIN, project managing the waves and selection of the team, providing infrastructure and communications. This helped Manila NA meet its fall plan savings target for 1H 2017, for which I was recognized as one of the Eminence and Excellence awardees in 2017. -In 3Q 2017, project managed the seamless transfer of employees from Hanston to Eastwood site, ensuring business continuity. -Recognized as one of the People Manager icons in IBM Philippines in 2017, as nominated by employees. -ALPHA Mentor for Communicating for Impact: Mentored over 40 High Aspirants. 10% has moved on to leadership roles post- mentorship program. -GWIBM (Global Women of IBM) Manila Focal for Manila (2016, 2017) Organized the yearly GWIBM event. In 2016, I opened up the event to all for the first time locally, as well as held the first ever virtual event in 2017.

-Led the center metrics team responsible for consolidating, analyzing, and validating data and reports required for weekly and monthly management meetings. -Improved the overall task management of the teams, which helped them meet their weekly and monthly deadlines. -Reduced the number of measures being reported to only prioritize those measures that matter. -Improved overall engagement of the team.

-Part of the pilot team that kick-started this support in Manila. Managed Strategic Outsourcing Accounts for Financial Services and Industrial sectors. -Worked closely with Project Owner Managers, RFS Sector Managers, Delivery Project Executives, and Clients on RFS governance, qualification review, and issue resolution. -Performed SOW development and complex pricing. -Initiated a QA apprenticeship program to develop future proposal writers. Performed Proposal and Pricing evaluation to ensure accuracy and compliance to the organization's process and clients' requirements.