Laxmikant Singh

*Quality audits for partner hotels. *Updation of audit reports. * Monitoring and controlling the expenditure through various initiatives and training * Focus on Refurbishment and Renovation of the property * Formulated the Standard operating procedures for the department. * Dealing with the suppliers in all types of procurement from Renovation to operational requirements * Up to date in the market trend analysis of suppliers and products in shortlisting quality products but at the same time cost effective * Maintaining the Hygiene of the hotel premises and pest control treatment at the scheduled intervals * Conducting Role plays and on the Job training module to develop the team spirit and achieve results * Successfully maintained all expenses within the budget and have always put the best foot forward to Management for cost effective methods * Designing and liaising with the uniform supplier for the hotel uniforms * Focusing on the Guest satisfaction excellent score * Staff outing planned for twice a year for team building exercise * Focusing on the Staff Retention * Upgrade the facilities and services of the hotel from time to time * Balancing upward and downward management * Fixing of Annual maintenance contracts and revision of the prices and quality every year * Addressing the Guest feedback every month and making action plan for improvement * Regularly following up with the PPM schedule in liaising with the Engineering department

Looking after smooth operations of entire housekeeping department. Preparing the yearly operational budgets and Capital Expenditure * Setting up monthly training plan for the department * Analyzing and setting up the staffing budget for the calendar year based on the occupancy and business pattern * Monitoring and controlling the expenditure through various initiatives and training * Focus on Refurbishment and Renovation of the property * Formulated the Standard operating procedures for the department. * Dealing with the suppliers in all types of procurement from Renovation to operational requirements * Up to date in the market trend analysis of suppliers and products in shortlisting quality products but at the same time cost effective * Maintaining the Hygiene of the hotel premises and pest control treatment at the scheduled intervals * Conducting Role plays and on the Job training module to develop the team spirit and achieve results * Successfully maintained all expenses within the budget and have always put the best foot forward to Management for cost effective methods * Designing and liaising with the uniform supplier for the hotel uniforms * Focusing on the Guest satisfaction excellent score * Staff outing planned for twice a year for team building exercise * Focusing on the Staff Retention * Upgrade the facilities and services of the hotel from time to time * Balancing upward and downward management * Fixing of Annual maintenance contracts and revision of the prices and quality every year * Addressing the Guest feedback every month and making action plan for improvement * Regularly following up with the PPM schedule in liaising with the Engineering department

Managing a team of 60 peoples. Guest floor Public Area Exceptional communicator with strong negotiations skills. Aggressively identify opportunities, develop focus, always willing to expedite the work in hand in stipulated period of time.

Senior Secondary School Examination (Class X) Central Board of secondary Education (CBSE) Kendriya Vidyalaya, Dimapur, Nagaland 2000 76% Area of Specialization Room Divison Research Project Role of Total Quality Management in Front Office