laxmi narayan

service executive

About

Service Advisor at Cummins sales and service Pvt.Ltd.

Country

india

City

gautam buddha nagar

Industry

automotive

Skill

program management skills, group work, working model, management, team management, customer service, project management, engineering, manufacturing, sales, business strategy, project planning, automotive

Experience

senoir supervisor at shop floor

tata motors

2013-1 - 2013-12 · 1 yr

* JOB RESPONSIBILITIES- * Sales of RECON Aggregates * Sales of AMC for HCV. * To handle complete claim process for AMC. * Handle technical problems in vehicles. * Warranty Decisions, Handle Warranty Claims. Workshop assessment report. * Preparing technical reports of Vehicles. * Diagnosis of BS-3, BS-4, BS-4 CNG series Vehicles. * Other duties includes to follow and apply preventive and productive processes, discipline. * Reporting to TATA MOTORS Area office.

service executive

otis elevator company

2018-1 - Present · 8 yrs 9 mos

service advisor

cummins svam sales &sevice ltd

2016-2 - Present · 10 yrs 8 mos

* Meet business target assigned by service Manager for job work/ parts/ AMCs and SPSCs * Preparation of failure investigation Report * Depute the correct capable engineer/technician for the nature of complaint so that problem can be resolved at once to achieve customer satisfaction. * Imparted training to the engineers for effective Field Service Report * Impart in-house training to services Engineers/Mechanics to enhance technical skills for achieving right first time troubleshooting. * Proper guidance to the service Engineer in case of complex engine problem and visit to customer site in case of difficult problem. * Highlight the issue and concerns with the new engine models to the manufacturer. * Carryout field campaigns as per the instructions of M/s CSS