lawrence suarez

consultant and manager

About

With over 10 years of Retail/Customer Service experience, I discovered that I had the ability to connect with people. I've worked at a Financial Institution, Radio and a Funeral Home. I had to put all of my past job experiences together and narrow it down to what I did, and knew best. All signs pointed to Customer Service and Hospitality. My ability to help people. I took the most recent job I held and made that my focal point. Working at a prestigious funeral home for 7 years gave me the knowledge that not everyone had. It was a no brainier. The rest is history, or shall I say, present.

Country

united states

City

glendale

Industry

hospitality

Skill

management, leadership, training, event management

Experience

advanced service representative ii and executive assistant

forest lawn memorial parks and mortuaries

2011-1 - 2017-3 · 6 yrs 3 mos

* Assisted grieving families at the time of need. As a full service "one stop shop" for funeral services, I was able to help families from the start of the process to the end. * Received and directed families at the time of need * Arranged and scheduled services in the mortuary/cemetery * Maintained communication and coordinated with the coroner's and medical offices * Prepared and printed paper products that the family arranged * Processed and verified all of the information and signatures for burial were within the state of California guidelines

customer service and sales representative

wells fargo

2009-4 - 2011-1 · 1 yr 10 mos

Assisted customers with their financial needs while also providing excellent customer service. A "Hybrid Banker" position. I played both roles of a teller and a banker. Helped open and/or maintain their accounts for themselves, and the family.

consultant and manager

honest funeral consulting

2017-3 - Present · 9 yrs 7 mos

Assist families planning ahead taking them step-by-step through the planning process. Consult families experiencing a loss by evaluating their needs in planning a memorial service, burial, cremation, or any final arrangements. Our focus is to save them time, and money. During our consultation meeting, with our families best interest in mind, our team conducts the market research and comparison based on their budget. As soon as we come to a decision, we represent the family at the funeral home and make the final arrangements.