Lawrence Shen

- Manage competitive operations for Teamfight Tactics, Collegiate League of Legends, and Collegiate Valorant for and in partnership with Riot Games. - Oversee competitive operations, including admin staffing, player communications, and tournament platform management. - Support and communicate with players through Discord and email regarding tournament operations, logistics, and competitive matters.

- Manage competitions for College League of Legends and College Valorant Seasons in partnership with Riot Games. - Oversee operations in regards to competition including production staffing, communication, and platforms used. - Support and communicate with players via Discord, email, and match chat on UniversityEsports.us.

- Schedule with school teams and producers to set up daily broadcasts for NACE Starleague. - Execute and update broadcast schedule documents. - Core communications between League Operations and Production Team. - Document and track school info, logo, representatives, and daily announcements.

- Lead Support Admin for Epic Games: The Fortnite Champion Series - Help support live via the Discord servers in English and Chinese(Mandarin) - Escalate difficult questions or disputes not fully covered by the rules directly to the game developers. - Learned and maintain an in-depth understanding of rules and regulations for any ongoing tournaments.

- Online Admin I for Activision Blizzard: World Series of Warzone

- Online Admin III for Super Cell: Clash Fest

- APAC Admin for Nintendo: Pokemon Unite Championship Series

• Supported players and conducted monthly checkups for each individual. • 5 top 4 finishes and 2 championships in between different leagues/tournaments. • Coordinated and set up team practices during the week for attaining set targets. • Got 2nd Place in Red Bull Campus Clutch 2022 LCQ

- Manage Online store for www.enekko.shop & www.amazon.com/shops/enekko_shop

- Create multiple social media campaigns over Facebook, Instagram, Twitter, LinkedIn, YouTube, and Tik Tok for @HYE_GAMING accounts - Work with coaches, players, and content creators to create content for HYE Gaming marketing campaigns. - Maintain the company’s social media presence by posting, answering posts, and monitoring responses.

Manage tournament administrative tasks for GG Leagues by utilizing the websites back-end API tool and Discord. Develop and coordinate with both experienced gamers and new gamers that may not be familiar with many of the systems in the games played in events. ● Resolved match disputes and uphold tournament integrity through consistent thoughtful decision-making. ● Oversaw end-to-end activities related to tournament formats, framing rule sets, and reporting scores. ● Delivered a high level of satisfaction to anyone regardless of skill level.

Provide leadership over three H&R Block tax offices. Use people management experience and leadership skills to customer-centric teams in the offices I manage to accelerate their seasonal tax business, leading the offices ranking 4, 7, and 14 out of the 20 offices in the Houston district. ● Served as the onsite point of contact for office associates and clients, ensuring quality and consistent execution promotes the value of the company. ● Lead daily activities to ensure that all tax office associates and clients are scheduled properly, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goal metrics. ● Executed and hold all tax office associates accountable to SOP execution and client service experience.

• Tested beta products as per the set guidelines. • Oversaw members’ behavior and provided feedback to the community team.

I develop and coordinate broadcast schedules, record scripts, and process production requests as per graphics needs. Furthermore, I managed school recruitment for Conference One by scouting and recruiting schools, as well as organizing onboarding meetings as a recruitment lead. One of my key tasks is to generate detailed budget reports for future exports events and oversee end-to-end activities related to creating tournament formats, framing rule sets, and reporting scores. • Ranked among top-quality broadcasters by successfully managing live shows. • Utilized Adobe Premier Pro., I produced and edit 64+ video highlights. • Developed skills and abilities in broadcasting software within three days before the first live show. • Led organizational efforts to manage 178 hours of live content and produced 65+ Esports broadcasts.