lavette bass-norris

* Deliver exceptional customer service and build long-lasting relationships * Acquire, retain, and deepen customer relationships by providing products and services to meet their financial needs * Contribute to Branch performance by partnering with Bank specialists, such as Mortgage Bankers, Business Relationship Managers, Private Client Bankers and Private Client Advisors * Demonstrate daily knowledge of bank regulations and policies to contribute knowledge to receive an annual satisfactory audit * Aid and support Branch management by assisting fellow tellers with various transactions * Serve as a supervisor for Branch tellers in absence of Branch management team * ​Achievements

* Responsible for providing the highest level of customer service * Aided Branch Manager in overseeing the general management of the branch, while following the guidelines of Chase Code of Conduct * Assisted Branch Manager in improving the overall Branch performance by monitoring branch profit and loss, customer experience scores, employee satisfaction and acquisition * Supported Branch Manager in interviewing and hiring process of new branch staff; as well as supervise, coach, and develop Personal Bankers * Issued corrective action plans to Personal Bankers for banker misconduct along with support from Branch Manager * Oversaw daily operational task, controls and procedures to result in annual satisfactory audits * Managed operational metrics to help Branch Manager minimize risk and losses, while ensuring all employees abide by government and bank regulation and policies, and safeguarding customer information * ​Achievements * Received Perfect Branch Audit July 2013

* Delivered exceptional customer service and built long-lasting relationships * Acquired, retained, and deepened customer relationships by providing products and services to meet their financial needs * Contributed to Branch performance by partnering with bank specialists, such as mortgage and business bankers, and financial advisors * Demonstrated daily knowledge of bank regulations and policies to contribute knowledge to receive an annual satisfaction * Consistently a top performing banker amongst the 50 other Personal Bankers in the district * Aided fellow bankers in achieving personal goals by assisting the branch management team in coaching new bankers * ​Achievements * Awarded “High Meets” banker Ranking in 2012

* Delegated to 15-20 student workers per shift certain tasks needed to be performed * Monitored the attendance and conduct of numerous student employees * Assisted with the hiring, termination, evaluation, and payroll paperwork for student employees * Served as an intermediary between Unit Managers and student employees * Communicated with students and help to solve work related problems