Cristina Laverde

- Lead and coordinate cross-functional teams of writers, editors, graphic designers, interior layout designers, and client success managers to deliver client projects within strict 90-day timelines. - Oversee multiple projects simultaneously, ensuring alignment with client expectations, quality standards, and delivery schedules. - Develop, implement, and optimize workflows in Airtable to streamline collaboration, improve productivity, and maximize resource utilization - Extract and analyze key performance metrics and project data to identify trends and implement operational process improvements.

- Led strategic territory planning and performance analysis across 120+ accounts, increasing partner retention by 15% through data-informed optimizations and cross-functional collaboration. - Collaborated with restaurant partners to manage inventory in alignment with forecasted demand and platform trends, ensuring optimal stock levels based on average order volume and menu performance - Led scalable process improvements that streamlined early life cycle handoff process from sales to account management and enhanced overall operational efficiency, contributing to an increase in partner satisfaction. - Successfully closed exclusive partnership negotiations with high-profile restaurants, securing agreements that protect market share and strengthen Uber Eats’ competitive pos ition in key regions. - Deliver impactful Quarterly Business Reviews (QBRs) to top-tier partners, identifying data-driven strategies that improve partner engagement and optimize their financial investment on the platform. - Spearheaded a reliability project improving merchant operations, resulting in a 15% reduction in order inaccuracies and cancellations.

- Supported operational planning and vendor coordination for an interior design firm, streamlining procurement and delivery timelines. - Managed project budgets, reconciled expenses, and provided regular financial summaries for client invoicing and cost tracking. - Built internal dashboards to improve workflow visibility and facilitate cross-functional collaboration on key deliverables. - Led and managed multiple business operations projects, including process improvements, client onboarding, and internal workflow optimization, ensuring timely completion

- Led Financial Planning & Analysis (FP&A) for over 120 ports in the Caribbean, developing comprehensive financial plans that aligned with operational goals and supported strategic decision-making. - Prepared and analyzed end-of-month financial statements in compliance with GAAP, identifying key variances and delivering actionable insights to upper management for course correction. - Created and presented dynamic Power BI reports to senior leadership, providing clear visualizations of financial performance, trends, and key metrics to drive data-informed decisions. - Collaborated closely with the supply chain department to integrate operational data into the financial planning process, ensuring the delivery of accurate forecasts and aligning budgetary needs with logistics requirements. - Identified opportunities for cost optimization and process improvements, resulting in a 30% increase in efficiency and cost savings across port operations.

- Leveraged analytics and market intelligence tools to optimize my cross-customer consolidation freight mix and maximize load utilization, resulting in a 15% reduction in operating costs. - Trained and mentored 5+ new team members, fostering a collaborative environment. - Optimized relationships with vendors and customers on Mapei and Embraco accounts and resolved customer issues promptly and with a proactive approach. - Developed and presented insightful analyses on monthly and quarterly load planning, explaining trends and variances to Analytics and Upper Management teams.

- Manipulated and visualized real-time data to identify trends, patterns, and areas for improvement, optimizing logistics and transportation processes. - Collaborated with suppliers and carriers to ensure timely and cost-effective transportation of goods, identifying opportunities to consolidate shipments to maximize load efficiency. - Utilized supply chain management software and tools to identify potential risks in the supply chain and develop strategies to mitigate them. - Delivered end-of-internship presentation to upper management on Blockchain technology, receiving commendation for innovative solutions and strong presentation and communication skills.

- Processed daily customer transactions, including deposits, withdrawals, and payments, while maintaining a high level of accuracy and compliance with bank policies and regulations. - Delivered excellent customer service, addressing inquiries and resolving issues related to accounts, transactions, and banking services in a timely and professional manner. - Assisted in identifying sales opportunities by referring customers to appropriate banking products and services, contributing to branch goals for cross-selling and customer retention. - Managed cash handling operations, balancing the cash drawer daily with zero discrepancies, ensuring security and accuracy of financial transactions. - Supported branch operations by completing administrative tasks such as updating customer records and upselling qualifying clients into wealth management department.

- Provided personalized product recommendations to customers based on their health and fitness goals, increasing overall sales by X%. - Consistently exceeded daily and monthly sales targets through proactive customer engagement and effective cross-selling of vitamins, supplements, and wellness products. - Educated customers on the benefits and proper use of GNC’s product lines, enhancing customer satisfaction and encouraging repeat business. - Managed inventory and restocked products to maintain optimal store presentation, ensuring availability of popular items and reducing stockouts. - Handled cash register operations, processed transactions, and managed returns while ensuring a smooth and efficient checkout experience for customers. - Collaborated with team members to maintain store cleanliness and organization, creating a welcoming environment that boosted foot traffic and sales.

Master in Management with a specialization in Strategic Management focused on Corporate Strategy, Data Visualization, Strategic Decision Making/Reporting, and Critical Management Thinking.

• Program Track: Honors in International Business and Supply Chain Management • Represented FIU at the NU-CUIBE International Business Case Competition at Northeastern University in Boston, MA

International Exchange Student at UAM's Faculty of Economics and Business.

Focused on developing strategic thinking, business acumen, and data-driven decision-making. Coursework emphasized business strategy, data analytics, and consulting, with hands-on projects in competitive analysis, market entry, and operational optimization. Gained deep expertise in translating insights into actionable strategy using tools like Excel, Tableau, and SQL, while collaborating with cross-functional teams in a fast-paced, international environment.