Lavanya Sachdeva

Led data-driven process optimisation initiatives within the AMXL Customer Experience team, focusing on reducing Amazon-initiated order reschedules that negatively impacted delivery reliability and customer experience. - Developed SQL queries to analyze rescheduling trends and identified failure points across the fulfilment, middle mile, and last-mile delivery pipeline. - Uncovered critical inefficiencies, including lack of prioritization for rescheduled orders and misalignment of delivery dates with carrier schedules. - Mapped end-to-end delivery processes by working with ops, logistics, and tech teams, identifying system-level inefficiencies. - Proposed a priority-based scheduling system to reduce rescheduled order delays, ensuring faster fulfilment of impacted deliveries.

Focused on workflow automation, user research, and product feature development for an ESG compliance and data management platform. - Conducted structured interviews across teams (Customer Success, ESG, Data, Tech, Marketing) to map workflows in Miro and uncover inefficiencies. - Prioritized product enhancements based on manual hours saved, impact analysis, and automation opportunities. - Designed and implemented a file preview & translation feature in Figma, enabling seamless document review and eliminating unnecessary downloads. - Contributed to the product roadmap, ensuring feature prioritization aligned with user needs and business goals. - Led the transition from Notion to Jira, integrating it with Airtable for task tracking, improving agile workflow efficiency and inter-team collaboration.

Drove customer support efficiency and product enhancements for a global employment & compliance SaaS platform, focusing on automation, ticket reduction, and feature improvements. - Analyzed 1,200+ Zendesk support tickets, identifying 10 key pain point categories, and mapped recurring issues to product gaps. - Led the ideation and execution of editable fields for customer updates (address, bank details, employment changes) and admin approval workflows for sensitive requests. - Collaborated with engineering teams to build, test, and roll out enhancements, ensuring alignment with customer needs and compliance regulations. - Reduced monthly support tickets by 70%, significantly improving customer experience and internal support bandwidth.

Worked in the QA team for the Barracuda Backup Appliance (BBA), ensuring product reliability and optimizing testing processes in an Agile Kanban environment. - Developed and executed SQL scripts & ETL processes to automate data validation, reducing testing time by 20%. - Improved defect tracking using Jira & Confluence, leading to a 50% decrease in post-release defects. - Automated weekly reporting with VBA-enabled Excel tools, saving 10+ hours per week and enabling data-driven decisions. - Trained new hires on Agile methodologies & SDLC best practices, improving onboarding efficiency.

Completed my Internship as Python Trainee and was able to clear my basic concepts from scratch to implementing them in Projects and integrating SQL and DBMS with Python.

Engaged in hands-on service projects,social activities and professional development opportunities.

Worked for AIESEC in Nagpur as Incoming Global Volunteer for the first term and Outgoing Global Volunteer for the second term. Learned about how Important are Sustainable Development Goals and the power of Youth. Most importantly, AIESEC enables you to be a leader, and, as a leader, you must go out into the world and help others make the world a better place. The organization gave me a lot of things – development, community, and impact – and the best way to give something back is to go further and use the things I’ve learned.

Was a Part of the Core committee as Vice President of Business Development for the events Balakalakaar and Global Village. Was able to work on my Managerial Skills, Communication and Negotiation. Had a chance to increase my Network and interact with like-minded people.

Worked for WritersDesk event named Kaafila 2.0 as Social Media Manager, was able to attract a crowd of hundreds. Engaged in Social Media and Radio for marketing. The overall response was overwhelming.

#4 worldwide (Financial Times 2023) Paris | Madrid | Berlin Specialisations- 1. Research Analysis, Impact Studies & Consulting 2. Digital Project Management 3. Entrepreneurship