LaVale Nixon

As a Sales/Marketing Consultant, I assisted the owner with incoming sales and service calls. Responded promptly to the customer.Obtained and evaluated all relevant information to handle product and service inquiries. Processed orders, forms, applications, and requests. Dealt directly with customers either by phone, e-mail, or face to face to set up accounts. Maintained contact in order to continue a business relationship with customers.

Assisted and sold a/c equipment to customers. Contacted and interacted with clients to set up accounts. shipped and received units. Loaded and unloaded equipment from freight with fork lift and pallet jack. Communicated with customers to find the right part for their unit. I also researched via internet to find parts. Proficient at using the fax,printer,and copier.

Ensured that the people under me provided above excellent customer service from entry to exit. Opened and closed store. Counted the register as well as deposit the till. Ensured that store was in excellent condition for operation the next day. Maintained stock, and ordered parts as needed.

As a Sales Support Specialist, I communicated with customers in my assigned districts of four states. I ensured that their computer systems were there as well as tracked using a UPC code to find any lost or late arrivals of their systems. Displayed a professional attitude towards customer satisfaction resulting in an excellent reputation. I conducted order entry, data entry, and e-mailed orders to customers. Proficiently operated the fax machine,copier, printer, among other office equipment

Tested computer systems to ensure that they were not faulty by running a list of different specified diagnostic tests. Recorded the outcome of the tetsts via e-mail Supervised three team members to ensure that excellent work and job knowledge met or exceeded company standards.

Organized maintenance schedules. Inventoried shop,as well as parts ordered. Repaired track and wheeled vehicles using diagnostic computers, pneumatic and mechanical tools(wrenches,drivers,etc. Supervised 15 soldiers in combat in Dessert Storm and Desert Shield. Received numerous Accomedation medals.