laurie roberts

Medical data entry, working with Excel spreadsheets and TriWest's database. It was a temporary contract.

Receives and assigns future and same day service requests for a vulnerable, under-served community, provides superior customer service, and works proactively with service partners to ensure that transportation occurs in a timely, safe, and efficient manner. Receives and assigns service requests using Route Match scheduling software, using the least cost, most appropriate, available vehicle. Informs service partners of evening download when applicable. Ensures pick-ups, drop-offs, and ride times occur in a timely, safe, and efficient manner. Adjusts partner workloads as necessary to maintain operational effectiveness. Serves as first line of resolution to customer complaints.

Determine client’s eligibility for Medicaid-funded, transportation services. Accurately documents billing requirements for these services. Process and schedule ride requests using scheduling software, assist subcontracted service providers with information needs, in order to ensure a successful transport, respond to same day requests and/or service issues that develop on a more urgent basis, set up route schedule, find service partners to perform ride requests received from the call center, handle about 35 phone calls a day from other dispatchers, edit ride requests for ETA, address change, etc

Cash handling, preparing drink and food orders, assisting customers with coffee selection, maintain store cleanliness, ability to describe the different coffee and food item tastes and provide excellent customer service.

* Court Clerks perform technical work and provide clerical support for the operation of the court, and work under the direction of the assigned Court Director or designee. Court Clerks must provide outstanding customer service during stressful situations * must be comfortable interacting with Judges, attorneys and executive level management on a daily basis * must be committed to continuous learning * and must be able to thrive in a fast paced environment. District Court Clerks are expected to learn all functions of the Court Clerk position, which include but are not limited to: accurately filing of criminal, traffic, civil, small claims, domestic violence, name changes, and anti-harassment matters * completing accounting and data entry duties * learning and applying legal terminology * preparing documents and procedures in addition to general clerical competencies * maintaining electronic court files * preparing warrants, subpoenas, and calendars * entering all cases filed into the computer * and recording courtroom proceedings.

Responsible for the logistics of scheduling technicians including evaluating the customer's problem and selecting the 'right technician' for the job. Handle emergency service calls. Manage all office administrative tasks including billing, ordering parts and supplies, purchasing, receiving, shipping and documentation.

Received and processed requests for service for a wireless company’s store locations throughout the United States. Used Work market web site to find and hire technicians. Worked as the contact point for the technicians to get phone support while they were on site, and go over the scope of work. Completed work order for billing and provided the customer with a resolution via email as soon as the work was performed. Approved the technicians invoices for work completed. I was on the phone about 60-75% of the time, speaking with our customer’s help desk and with the technicians who performed the work on our behalf.

located in Seattle, WA