laurie belanger

team manager of special projects

About

In all of my roles there's always been an element of customer service. Whether it was assisting policyholders with their accounts, agents with their commissions, employees and/or executives with their credit cards or now helping my employees and contractors with their day to day business, I thoroughly enjoy helping people. If I don't know the answer, I pride myself in knowing someone who might know the answer for you!

Country

united states

City

berwick

Industry

insurance

Skill

help desk support, call centers, supervisory skills, staff supervision, contractor supervision, team leadership, corporate finance, accounts payable, accounts receivable, credit cards, procurement, commercial insurance, management, finance, business process improvement, accounting, internal audit, people management, customer service, administration, customer satisfaction, microsoft office, insurance

Experience

senior accounts payable analyst

liberty mutual insurance

2012-1 - 2014-5 · 2 yrs 5 mos

Responsible for administering the US Bank Purchasing Credit Card programs for all Liberty Mutual Insurance. This included 135+ active purchasing card accounts and 500 Post Invoice Credit Card accounts. Trained, mentored and provided technical guidance to other Accounts Payable staff including interns and rotational employees to assist with the growth and maintenance of the programs. Created and maintained (internal) Purchasing Credit Card Procedures Manual for this program. Complete daily, weekly, semi-annual and annual reporting. Handle special projects as assigned including process improvements and financial analysis. Actively support 100% Corporate Compliance Standards for handling NPPI, PCI and Business Confidential information.

lead financial operations representative

liberty mutual insurance

2008-11 - 2011-12 · 3 yrs 2 mos

Assist supervisor and manager with department functions including: daily operational demands, monthly quality/desk reviews for staff, ongoing development of staff by training and mentoring. Lead person for system upgrades and/or testing, monthly SBU reporting and all procedural documentation. Assist with special projects such as our 2010 Internal Audit and 2010 Bank Request for Proposal (RFP). Identify process improvements and efficiencies within my department. Provide superior customer service to internal and external customers. US Bank Access Online support for the Accounts Payable staff.

associate receivable analyst

liberty mutual insurance

2007-11 - 2008-11 · 1 yr 1 mo

Responsible for ensuring financial integrity by properly managing receivables and validating customer’s self-reporting. Accelerate cash flow and investment income for Fully Insured Accounts. Improve receivable results to minimize negative impact on financial results. Validate customer processes and reporting for all new business. Provide superior customer service to internal and external customers. Participate in process improvements and special projects and provide support for department initiatives and my co-workers.

senior financial operations representative

liberty mutual insurance

2002-1 - 2007-11 · 5 yrs 11 mos

Responsible for administering the US Bank Corporate Credit Card program for all Liberty Mutual cardholders, including timely and accurate review and analysis of complicated issues and discrepancies. Frequently exercised initiative and independent judgment on issues and tasks that may have had a significant impact on other financial or department activities. Worked closely with technical financial staff to assist with special projects, system enhancements and system upgrades. Required strong communication and interpersonal skills and the ability to interact with people from all areas and levels of the company.