laurent martens
international service manager
About
Service Delivery Manager EMEA & Service Manager BE at Computacenter For UCB S.A.
belgium
herve
information technology and services
windows 7, incident management, itil, altiris, windows server, it service management, service management, security, active directory, troubleshooting, it management, bmc remedy, disaster recovery, citrix, microsoft exchange, change management, vmware, service desk, it operations, servers, vmware esx, operating systems, dns, sla, group policy, data center, infrastructure, itil v3 foundations certified, technical support, it strategy, hardware, service delivery, hyper v, help desk support, dhcp, microsoft technologies, vmware infrastructure, blackberry enterprise server, system deployment, vpn, sharepoint, citrix metaframe, system administration, sccm, virtualization, vsphere, windows xp
Experience
it operations coordinator
computacenter
Working at UCB via a SLA contract : I'm Operation Coordinator of IT Front Office Support (2 sites : Production and Head Quarter) IT Warehouse IT Desktop Engineering IT Telephony I manage the coordination and improvment of each team. Planning and people management as well.
coordinator and manager it support
computacenter
Team Management Support Service coordination Give support to around 500 UCB employees Support all Front Office devices
project manager
computacenter
Consultant Project Manager for UCB. Implementation of new MFP Printer (120+) with follow me ptinting system (Watchdoc-Doxense).
desktop engineer
gecotec
international service manager
computacenter
service delivery manager
computacenter
* Management of a Front Office SLA Contract. * Coordination of 20+ colleagues who are in charge of all front office operations. * From purchasing to delivery of Hardware (Desktop,Laptop, Mobile device, printer,...). * Incident and/or request process (1500+ tickets/Month) * Connection between the client and our company * Monthly reporting to Client (Stats, forecast, CSI, KPI analyse, ...) * Complains management * Billing * Forecasting * Financial reporting (costs & Benefits) * Globalisation of the SLA contract to other client sites * Human Ressource process * Recruitement, Skills Analyse, Validation * Annual Review (Performance, Improvment, Motivation, Development) * Communication, Relationchip and Team Spirit * End of contract * Improvement * Propose new process/idea to the client * Strong Business connection * New opportunities/project/contract analyse in contact with our commerical Dept. * Focus on ComputaCenter Global Strategy
Education
hepl - haute ecole de la province de liège
computer programming
laurent martens's Contact Information
Phone
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