lauren galanter

About

Hi! I’m Lauren. I’ve been working in the creative and technology industries for 10 years. My passion for the viewer, customer, or user experience has been a central theme in my career, taking me from video production to leading content operations to coding and designing software. I believe success comes from real collaboration, research-driven system design, teaching people to fish, and empathy for humans - users, coworkers, and partners. I keep these ideas in mind while implementing workflow and process improvements, something I've led in every role I've had. I excel in environments where I can be a conduit through which the needs of internal or external customers flow, and a champion for quality and usability. My Key Areas of Expertise & Interest: > Human-Centered Research / Design > Interdisciplinary Collaboration / Engagement

Country

united states

City

philadelphia

Industry

information services

Skill

user experience, cms, web development, web video, content management, information architecture, interaction design, wordpress, user centered design, xml, video editing, git, agile methodologies, user research, technical communication, mysql, adobe creative suite, usability testing, user acceptance testing, affinity diagramming, task analysis, needfinding, card sorting, requirements analysis, requirements gathering, user stories, interdisciplinary collaboration, design thinking, process improvement, meeting facilitation, technical account management, visual design, partner engagement, w3c accessibility, responsive web design, html 5, sass, css3, theplatform mpx, automated software testing, training, information management, software quality assurance, progressive enhancement/mobile first, balsamiq, omnigraffle

Experience

digital transformation fellow, information architecture

city of philadelphia

2017-5 - 2017-6 · 2 mos

Part time, two month fellowship for beta.phila.gov concurrent with full-time employment.

user experience specialist

elsevier

2017-10 - 2019-8 · 1 yr 11 mos

Leading UX research, strategy, and design for an international medical education product.

user experience designer and researcher

morgan, lewis & bockius llp

2016-1 - 2017-10 · 1 yr 10 mos

UX research and architecture in an Agile environment.

user experience analyst

phase2

2014-12 - 2015-7 · 8 mos

website manager, multimedia designer

my damn channel

2008-2 - 2009-4 · 1 yr 3 mos

editor

small world news

2007-9 - 2008-2 · 6 mos

Edit select episodes for Alive in Baghdad (www.aliveinbaghdad.org), internationally recognized citizen journalism videoblog covered by the BBC, Yahoo, Fox News, CBS News, Wall Street Journal, MTV News, Rocketboom, NPR and others.

front-end web developer

comcast

2013-9 - 2014-11 · 1 yr 3 mos

product lead, video operations

comcast

2012-9 - 2013-9 · 1 yr 1 mo

production assistant and assistant editor

the marcom group

2006-12 - 2007-9 · 10 mos

* Integral position at leading safety & training video company. ++ Autonomously authored DVDs and CD-ROMs for product line * duplicate on in-house system. ++ Proactively re-structured library of 500+ tapes * self-supervised in library and production information management. ++ Assisted on all shoots, both on location and at in-house studio.

specialist, video operations

comcast

2009-4 - 2012-9 · 3 yrs 6 mos

Liaison for external partners, managing expectations and advocating system changes for partner needs. ++ Became go-to team member for projects and partners requiring extra care and attention to detail. ++ Key team member, in collaborative setting, on migration from legacy video ingest and publishing architecture with multiple downstream system dependencies. Performed cost/benefit analysis of different technical implementations. ++ Using XML and MySQL, analyzed complex ingest errors and workflow issues, performing validation and creating custom reports. ++ Spearheaded complete refactoring of content partner documentation, including development of new partner website. ++ Managed all specifications, process documentation and product guides.