lauren ward

training and development team leader

About

Performance in People has been established since the year 2000 and is one of the largest mystery shopping companies in the UK, providing services to some the UK’s most prestigious Retailers, Automotive manufacturers, Pub and Restaurant chains, Financial services suppliers and Public Sector organisations. Performance in People offer a range of services that include: * Mystery Shopping * Customer Satisfaction Surveys * Auditing * Training and Coaching * Service Standards Development Performance in People’s online reporting platform tracks all aspects of our clients’ performance from excellent customer service, to examples of poor customer service. Our system also provides a range of applications to ensure that our clients improve customer service, sales and customer experience, therefore delivering the complete customer service management tool.

Country

united kingdom

City

ryde

Industry

market research

Skill

customer service, customer experience, customer satisfaction, marketing, teamwork, sales, microsoft word, microsoft office, team management, microsoft excel, outlook, strategic planning, market research, social media marketing, meet deadlines, mystery shopping, blogging, business strategy, analysis, motivation, social media blogging, reports, strategic public relations planning, making coffee, microsoft outlook

Experience

visual quality controller

performance in people - mystery shopping & customer research

2014-3 - 2014-7 · 5 mos

To analyse completed mystery shops, marking the visits accordingly and accurately, to report back to the client within the deadlines given.

sales and marketing manager

the meeting pod company

2016-9 - 2017-7 · 11 mos

At The Meeting Pod Company we design, manufacture and install a range of pods to meet every modern office’s need for private meeting or working space. Meeting pods are a sophisticated alternative to ugly acoustic screens or a significantly faster, cheaper and more flexible option to partitioned office creation. Meeting pods are ideal for use in private office environments or public spaces. Our online meeting pod configurator enables you to select your preferences through the website and build the pod that best suits your needs. www.themeetingpodcompany.co.uk/ https://www.themeetingpodcompany.co.uk/meeting-pod-configurator/

sales and marketing co-ordinator

performance in people - mystery shopping & customer research

2014-7 - 2017-7 · 3 yrs 1 mo

To provide support for the Sales Team function, co-ordinate and monitor all marketing activity, manage the corporate services of the building, and provide PA support to the Directors.

costa barista steward

wightlink

2009-7 - 2014-2 · 4 yrs 8 mos

training and development team leader

performance in people - mystery shopping & customer research

2017-7 - Present · 9 yrs 3 mos

As well as being responsible for the direct and in-direct marketing strategies at Performance in People, my role encompasses the organisation and running of Programme Support workshops for our large base of clients. These workshops are designed to help you make the most out of your mystery shop output and ensure a consistent customer experience is delivered.

Education

business administration

2016-1 - 2017-1 · 1 yr 1 mo

the open university

humanities

2015-1 - 2017-1 · 2 yrs 1 mo

business administration

2015-1 - 2016-1 · 1 yr 1 mo

business administration

2014-1 - 2015-1 · 1 yr 1 mo

public relations

2015-1 - Present · 11 yrs 9 mos

The introduction to PR course looks at the principles and practice of public relations in the modern media environment using a mixture of presentation, seminars and practicals.