Lauren Rush

-Creation of digital marketing and sales assets through use of Adobe Photoshop, Adobe Illustrator, and Adobe Acrobat -Management of online business operations; Drove sales through strategic planning and management of all online platforms including Shopify, Amazon Seller Central, Walmart, Wholesale Gorilla, Recharge Subscriptions, etc. -Independent ownership of customer service support; Created Base Culture’s structure and policy for all customer correspondence and communication. -Provided daily customer support by responding to inquiries and resolving all cases in a timely manner; Tracked all data from customer calls and emails to create initiatives and dashboard for improving customer experience -Management of email and SMS marketing through use of Klaviyo, Attentive, and Notion platforms -Key contributor to development of strategy for customer retention and continued growth of subscriber list -Supported shopper marketing through ad spend, coupon creation, and maintaining customer info database -Produced sales data reporting for executive team on a weekly, monthly, and annual basis -Independently owned the end-to-end organization and planning for all sales events and trade shows including scheduling, accommodations, activities, set-up/break-down, food and beverage orders, budget, etc.

-Works in a fast-paced environment to prepare crafted espresso drinks -Meets all customer needs utilizing a high level of customer service -Pitches ideas for retail items in the store and assists with promotion and awareness via Instagram

-Wrote/pitched original content, coverage relating to music festivals, events and news -Worked with artists on interviews and promoting their music -Responsible for brand awareness and outreach -Member of the graphic design team: oversaw logos, website design and formatting the magazine’s print distribution

-Created digital art content for magazine and website -Created promotional flyers, web banners, and profile pictures -Created concepts for blog and photoshoots

-Created content for The Kollection Instagram, reaching a large following and increasing engagement to all-time highs -Maintained brand image and executed business objectives through all media platforms -Created original digital artwork and graphics (flyers, posters, etc.) to be displayed at events and on various media platforms

-Generate revenue and sales -Provide information to potential customers -Increase customer acquisition levels -Produce product presentations