Lauren Pearson

-Manage and facilitate the execution of tenant work order requests with building staff and/or outside vendors to completion in a timely manner -Regularly monitor service contractors to ensure service is being delivered per contract specifications and that insurance and contract documentation is in order -Maintain financial management responsibilities including preparation with annual budget -Analyze current maintenance programs/procedures and make recommendations to ownership that ensures operating efficiency and effectiveness -Invoice review and coding -Evaluate all vendor contracts and utilities and re-negotiate whenever possible to maximize cost savings -Responsible for over 650,000 sf of commercial office and retail space in the Orange County area. -Promote, establish and maintain positive relations with tenants via regular proactive communication, meetings and routine follow up. -Arrange tenant move in/move-outs to include certificates of insurance, signage, move management, close out and inspection -Respond to site emergencies and coordinate company emergency response protocol -Regular inspection of each property, note potential problems and be proactive in resolving issues before they become serious -Post notice of non-responsibility on tenant’s window, if applicable -Administrator all lease requirements as they affect tenants in a fair and even fashion and explain why requests are being made and seek to gain tenant’s positive acceptance of all requests

Maintain and update all Vendor and Tenant Insurance Certificates, Vendor Service Agreements, Service Records, Property Emergency call lists, Tenant Contact Lists; Turn on/off utilities for new and existing tenants as well as new property accounts; Provide support to Property Managers in handling property emergencies, preventative maintenance programs and special projects; Maintain and track all Tenant gross sales reports as well as follow up with any missing data, Analyze and abstract all Leases and Amendments; Prepare tenant notices (Defaults, Notice to Pay or Quit); Assist property manager with annual budget and CAM estimate letters to be sent to Tenants; Prepare lease documents and amendments with AIR.

Coordinate and manage the President’s calendar, meetings, phone calls and emails; written and verbal communication with clients, vendors and business partners as needed on behalf of the President; accounting tasks (estimating, purchasing, emails, spreadsheets; maintaining and balancing General Ledger; multiple bank reconciliations and management; bank deposits; processing of general contracts, subcontracts, invoicing, purchase orders and change orders; ensuring that payroll is conducted accurately, on time and in accordance with all applicable laws and regulations; provide administrative support; resolution of client billing issues and A/R collections to support financial initiatives for the office and coordinate and schedule travel, networking and business development events.

Team leased over 25,000 square feet of office space in 2009; maintained regular contact with tenants, monitor lease expirations to ensure achievement of renewal goals; .develop and grow relationships with national, regional and local tenants, as well as tenant brokers, businesses, associations and individuals to achieve desired occupancy; compiled weekly leasing reports for building owners; generated new leads for potential new clients; prepared and delivered sales presentations; assisted property management on property budgets and conduct property tours; maintained a general knowledge of the local laws governing landlord/tenant relationships and conducted marketing campaigns for office properties to be leased

Supported team members in the implementation of business marketing strategies; actively participated in client meetings; negotiated lease transactions; regularly interfaced with clients to resolve challenging issues related to commercial leasing; produced marketing materials in InDesign; compiled financial analysis and property comparison and profitability reports; represented New Century Mortgage on a national basis.