lauren mckelvie

* Day to day bar and bistro operation * General cleaning responsibilities * Provide customer service * Function preparation

* All aspects of the day to day running of a busy hotel/motel * Bar and kitchen staff recruitment, management and training * Event management and organisation * Food and drink menu writing and implication * Rosters * Complaint and conflict resolution * Patron behavior standards * Monthly dealings with local liquor accord * Appropriate dealings with authorities * Dealings with food and beverage reps * All aspects of gaming policies and procedures, daily and monthly cash and hopper clearances * Bar and gaming banking * Hotel, restaurant and gaming marketing

* Pouring pints and serving spirits * Customer service * Cleaning * Adhering to licensing regulations * Controlling crowds of people

* Complete management of all facets of a prosperous retail business * Attending all regional and national conferences and meetings * Staff management including discipline and promotion of team members * Adhering to all sales and wage budgets and KPI’S * Event organization and execution * Organization of stock takes, refurbishments and marketing activities * Control of shrinkage, WH&S and security * PRICELINE, Queen St./Elizabeth St. Brisbane Sep 2006 – April 2008 * Manager in Training * Day to day organization of a large retail chain * Arranging all daily banking * Liaising with a wide variety of suppliers and transport companies * Resolution of all staff and customer queries and complaints * Supervision of entire shop floor, including stock control, merchandising, WH&S and staff organization * Shop opening and closing duties * Group training of new staff * Adhering to wage budgets, and staff rostering * Team motivation skills

* Provided the highest standard of customer services, providing assistance with choices of over the counter medications, cosmetics and personal health items * Helped develop pamphlets for customer information * Responsible for knowledge of the uses, effects, and the contra-indications of a large variety of drugs * Liaised with the Pharmacist on behalf of customers to answer detailed health questions * Prepared invoices, processed orders and took delivery of stock; conducted stock take * Ensured workplace health and safety procedures were observed and store was presentable

* Commenced as sales assistant and progressed to full time Pharmacy Assistant role, after completing Grade 12 and a Traineeship Certificate II in Retail Community Pharmacy Operation * Initial duties were customer service and sale of a large range of medical and cosmetic products, and maintaining cleanliness of the pharmacy * Conducted stock take, receiving and unpacking orders and displaying new stock and promotions * Accepted prescriptions from customers and liaised with the Pharmacist for a timely response and preparation * Offered assistance to customers regarding over the counter product

Juice Analyst at Wilmar Sugar Australia Pty Ltd

AFS Student Exchange Colegio Tecnico Ricardo Castro Beer Student Studies in Costa Rica Fluent in Spanish. Participated in all academic and sporting events; Member of the Debating team Captain and Referee Volleyball Member of Vicki Wilson Cup Netball Team