lauren hardy

lauren hardy

specialist, workplace technology

About

Responsible for providing Tier 1 level support company-wide for various systems and software including but not limited to: Cisco Systems VPN, RSA, MS Office 2010, Office 2013, Windows XP, Windows 7, Windows 8, Afaria, BES, Networker, Active Directory, SAP, AS400 and Tivoli Storage Manager. Day to day tasks include troubleshooting computer hardware and software errors, mobility support, undertaking analysis, diagnosis and resolution of employee technical issues as well as documenting and resolving trouble tickets.

Country

canada

City

saskatoon

Industry

mining & metals

Skill

microsoft certified professional, servers, technical support, operating systems, it service management, hdi support center analyst, storage, disaster recovery, infrastructure, windows server, troubleshooting, vpn, windows 7, active directory, windows xp, software documentation, vmware, process improvement, virtualization, project management, virtual private network, business process improvement, microsoft products

Experience

bhp billiton

specialist, workplace technology

bhp billiton

2017-9 - Present · 9 yrs 1 mo
itracks

intern - deskside support administrator

itracks

2009-1 - 2010-1 · 1 yr 1 mo

Provided desk side technical support, remote assistance, hardware repair, created training documentation and provided training sessions on new software.

cameco corporation

technical support analyst lll

cameco corporation

2010-9 - 2017-9 · 7 yrs 1 mo

Cameco is one of the world's largest uranium producers, a significant supplier of conversion services and one of two CANDU fuel manufacturers in Canada. Our competitive position is based on controlling ownership of the world's largest high-grade uranium reserves and low-cost operations. Much of our success is built on strong partnerships with aboriginal communities, particularly in northern Saskatchewan. As Cameco mines, mills and explores for uranium, maintaining and growing strong relationships continues to be a priority. Cameco has a five-pillar approach which provides a strong foundation through business development, workforce development, community engagement, environmental stewardship and community investment that has helped secure public trust and support for our operations. Cameco's uranium products are used to generate clean electricity in nuclear power plants around the world. We also explore for uranium in the Americas, Australia and Asia. Our shares trade on the Toronto and New York stock exchanges. Our head office is in Saskatoon, Saskatchewan.

Education

saskatoon business college

saskatoon business college

2009-1 - 2010-1 · 1 yr 1 mo

lauren hardy's Contact Information

Email

******@***.com

Phone

(**) *** ****

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