lauren elliott

IT Lead for ERP Implementation

* Provided application support for Stelplan and eStelplan (metal industry specific ERP) by working with the users to identify the problem, training on known issues, researching the issue, and working with the vendor if necessary * Optimized and documented internal business processes and requirements * Developed use cases for ERP testing and validation, then documented testing results * Interviewed end users to obtain requirements for custom reports, and developed them through SQL, crystal reports, and business objects

* Swantree Concierge was a niche vacation rental startup in a booming vacation area. The core staff was small in size, and we wore multiple hats every day. Because of this, I was able to both create many new business processes as well as optimizing any old ones we retained. I was also solely in charge of documenting these business processes. * o Developed an organizational system to track guest arrivals, departures, and asset cleaning that forms the basis of day to day operations * o Handled all client communication from client agreement preparation through scheduling of renters, * projects, and maintenance * o Hired, trained, and supervised a staff of eight arrival hosts by creating schedules, developing handbooks detailing policy, and reviewing performance on an annual basis * o Oversaw maintenance and upkeep of over fifty homes utilizing ten different cleaning companies * o Prepared various operational reports including occupancy, cancellations, and rental income reports * o Ensured a high level of satisfaction with guest services through the concierge program

* o Facilitated the development of leadership skills for a group of 10-15 young adults. Topics * covered included but not limited to time management, team building skills, oral presentation * skills, communication, and listening skills * o Provided adult leadership to teenagers in planning and executing on campus group activities * and off campus group trips for up to 70 people * o Taught web design to workshops of 8 – 10 children

* Promoted twice in less than a year * o Verification Analyst June 2013-September 2013 * o CSR September 2013 - March 2014 * o Production Coordinator March 2014 - April 2015, new position created * o Supported the planning, training, execution, and measurement of a team of six analysts * o Coordinated team efforts to consistently meet production goals both short term and long term * o Reviewed completed files for deficiencies and guarantee accuracy with an error rate of less than .01% * o Analyzed current business processes, assist in developing improvements, and support new initiatives

Designed, built and maintained four different product dashboards tracking KPIs including monthly income, volume, and accounts receivable by writing and executing SQL queries then compiling results in excel reports and graphs - Generated and analyzed operational reports based off data sets with over 15,000 results and financial reports including detailed monthly profit reports for senior management - Tracked clients in default by communicating across several departments, senior management, and field representatives - Optimized, automated, and documented business processes for the floor plan product to ensure accurate initial payments and elimination of duplicate payments - Implemented new accounting system from a traditional ERP system to a SaaS platform by transferring, creating, and validating reports - Supported the accounting department by handling treasury management, general ledger account reconciliation, journal entry creation, accounts payable review, month end close, and check fraud oversight

Activities and Societies: Rotoract Community Service Club, Zeta Tau Alpha