Lauren Bernard

Utilized a variety of tools to accurately annotate homes in order to provide customers with a better experience on both app and website. Used spatial knowledge, troubleshooting skills, and organizational talents to exceed workflow expectations while maintaining excellent quality. Communicated remotely with team members and leaders clearly throughout training and daily workflow to ensure consistency in all tasks.

Prepared and taught lessons, activities, and learning material for children ranging in ages from 4 to 9 Organized schedules and course materials to allow children adequate time to meet and exceed yearly expectations. Instructed elementary students higher level classes relating to TOEFL, writing, and reading comprehension.

Trusted to communicate with a large number of players around the world in order to provide accurate and clear information, ensuring an enjoyable experience with our products. Mentored and trained new employees in communication, writing skills, and product information by employing preset training methods and extensive personal knowledge base. Trained in game QA position to help provide temporary relief to permanent staff during busy times

Carried out client selection, implementation of legal documents, customer contract negotiations and accounts management in accordance with company policies and procedures. Cultivated professional, enduring relationships with customers to provide service and education on property specifications, including features, advantages, benefits and pricing.

Received and expertly answered or resolved on average hundreds of questions and complaints from customers per work shift. Garnered accolades from management for reliability and hard work; acute understanding of dependability.