Lauren Benson

Drive global compliance and audit strategies. Lead compliance investigations and audits. Advise on risk mitigation strategies and best practices.

Responsible for maintaining licensure and compliance for the company and individuals who act as producers and insurance adjusters for the Excess and Surplus Lines insurance company. File tax reports for all jurisdictions in which the company is licensed (currently all 50 states, District of Columbia, Puerto Rico). Responsible for the expansion of a newly formed insurance company which includes research, development of new processes and manuals, working with insurance regulators in various states, and ensuring overall legal compliance within the insurance industry.

Own and operate a Dailey Method exercise studio as a franchise. The Dailey Method® is a unique combination of ballet barre work, core conditioning, muscle strengthening, yoga, and orthopedic exercises. In addition to teaching several group exercise classes each week, I manage the daily studio operations including all finances and accounting, employee scheduling and payroll, benefits administration, marketing, general studio maintenance, inventory and retail sales, and client account management. In addition, I work directly with the franchisors to improve the business and quality of exercises and train additional instructors. The studio opened in January 2012 and has already reached profitability. The customer base continues to grow rapidly and monthly sales of both class packages and retail consistently exceed projections.

Served as an administrative assistant to the Founder and two additional partners. Duties included: providing scheduling assistance, making complex travel arrangements, forming and setting up new entities, and facilitating proper documentation for investment transactions, board meetings and accounts payable. Managed and maintained day-to-day office responsibilities such as IT needs, relationships with office contractors, and document retention/organization. Provided market research assistance and due diligence on potential investments including competitive and SWOT analyses. Also provided the large Peterson family assistance with travel and event planning, construction projects, insurance needs, and legal assistance with the family trusts and estate planning.

Administered the client services department responsible for retaining and growing the contracted client base. Actively contacted clients to ensure effective marketing on the site and improve client and company sales revenue. Promoted and sold additional advertising campaigns to generate profits and increase customer base for clients. Produced sales reports and statements to support sales efforts and provide documentation. Forecasted profits and expenses to determine departmental budgeting. Managed employee efforts to achieve monthly and annual sales as well as retention goals through individual counseling and policies.

Managed corporate accounts within a territory encompassing Salt Lake City and Park City. Designed and contracted packages of ground services including transportation, staffing, event coordination, and activity organization for corporate incentives and meetings in a business-to-business setting. Communicated with the Group Sales departments of several hotels to coordinate the scheduling of upcoming corporate events and activities. Worked with the Director of Sales to forecast profits and implement plans of action to ensure maximum productivity and client satisfaction.

Managed a team of reservation sales associates to increase individual performance and overall sales by: 1) Overcoming time management challenges, 2) Providing clear and concise feedback to reservations sales consultants, 3) Managing a team budget to accommodate team incentives, corporate visitors, and associate relations, 4) Developing policies and procedures in order to provide effective service to clients and 5) Communicating with hotel managers to facilitate marketing techniques and sales goals to improve company profitability and retention of clientele.

Served as a liaison to resolve guest concerns with various hotels worldwide. Worked with the individual hotel to provide optimal resolutions of the complaints to retain guest loyalty and in turn provide future profits for the hotels. Managed a database to document guest information, including the complaint and resolution details for future