Lauren Aitken

o Purchase Order Creation + Modification o Order + Delivery updates o Payment + Invoice Resolution SharePoint / Ensemble Site Maintenance: • Collecting, Storing + Distributing of Reports Throughout my career as an eProcurement Specialist, I have developed a reputation for being a problem-solver, with a keen eye for detail and the ability to work under pressure. I have experience leading teams and coordinating tasks to ensure successful outcomes. I have a wealth of knowledge in and around the Purchase to Pay function including but not limited to: • Supplier Validation, Creation + Registration • Purchase Order Validation, Creation + Modification • Invoice Resolution + Processing • Payment + Reconciliation of Statements of Accounts My Main duties and tasks were generated through email enquiries and work queues populated via number of reports pulled from the system, all enquiries are answered through a number of different channels such as Outlook, Teams and Telephony. I have gained extensive knowledge of the PSA Finance, Oracle, Peoplesoft systems and SRMS as well as over 11 years’ experience in all Microsoft applications including but not limited to Outlook, Teams, Word, Excel, PowerPoint, Ensemble and Access.

Mailbox Management: • Providing + Maintaining access to shared Mailboxes • Folder Creation, Organisation and Archiving Client/Member Service: • Monitoring a number of shared Mailboxes + responding to queries: o Purchase Order Creation + Modification o Order + Delivery updates o Payment + Invoice Resolution o System Access + Security Requests • Sharing Best Practices and Training: o Delivering How-To Sessions o Creation + Maintaining of Training Guides SharePoint / Ensemble Site Maintenance: • Collecting, Storing + Distributing of Reports • Publishing training material, briefs + process updates • Providing + Maintaining access Team Leading: • Daily running of the department • Timesheet + Annual Leave Approval • Providing Quarterly 1-2-1’s, Probationary + Return to Work meetings Throughout my career as an eProcurement Specialist, I have developed a reputation for being a problem-solver, with a keen eye for detail and the ability to work under pressure. I have experience leading teams and coordinating tasks to ensure successful outcomes. I have a wealth of knowledge in and around the Purchase to Pay function including but not limited to: • Supplier Validation, Creation + Registration • Purchase Order Validation, Creation + Modification • Invoice Resolution + Processing • Payment + Reconciliation of Statements of Accounts My Main duties and tasks were generated through email enquiries via shared mailboxes and work queues populated via number of reports pulled from the system, all enquiries are answered through a number of different channels such as Outlook, Teams and Telephony. As a team lead, I have also gained experience in Escalation handling, How-To guide creation, Planning, Scheduling + Training. I have gained extensive knowledge of the PSA Finance, Oracle and Peoplesoft systems, as well as over 11 years’ experience in all Microsoft applications including but not limited to Outlook, Teams, Word, Excel, PowerPoint, Ensemble and Access.

Customer Service: o Answering calls through inbound customer service centre when required: o Resolving issues with customer’s telephone and broadband. o Placing new orders. o Complaint Handling. Back Office Management: o Liaising with internal and external departments/suppliers. o Sending notifications to customers via sms message and letters. o Scheduling Engineer Visits. Team Leading: o Training new team members. o Quality Marking Calls. o Assisting managers with daily tasks, running the team in manager’s absence. o Participating in conference calls with senior managers. o Running and Dispatching of Reports. I have experience in the customer service sector, where I have serviced customers through both telephony and email channels and through which I have been able to present my reliability, professionalism and politeness. I have gained many skills such as communication (written and verbal), IT, Leadership, Training and Development, Customer Service, Time Keeping, Organisational and Time management. I have also learnt to use a wide variety of different databases and programs to efficiently collect, securely store and accurately amend sensitive personal and financial information. I tend to work better towards targets and I respond positively to working under pressure, I thrive on challenges and relish any opportunity to learn something new, I work well as part of a team as well as having the ability to use my own initiative.