Laurel Ferguson, PMP
Customer Success Manager @ SnapMagic
About
I'm an empathetic, solutions-oriented program manager with 8+ years of experience in SaaS and tech, specializing in onboarding, engagement, and cross-functional initiatives. What drives me: creating exceptional experiences and building strong partnerships that help teams thrive. I love balancing big-picture strategy with hands-on execution—no task is too small if it moves the needle.
United States
San Francisco
Information Technology & Services
Presentations, Project Plans, Multiple Projects Simultaneously, Research, Sustainability, Project Management, Environmental Education, Environmental Policy, Event Planning, Editing, Marketing, Nonprofits, Proposal Writing, Environmental Impact Assessment, Non-profits, Project Planning, Project management , Data Analysis, Microsoft Office, Microsoft Excel
Experience

Customer Success Executive
As a Customer Success Executive at HuLoop, I serve as a strategic advisor and primary point of contact for our most valued clients. I’m responsible for driving successful implementation, product adoption, and long-term growth by aligning HuLoop’s AI-powered work intelligence platform with each customers business objectives.

Project Manager
San Francisco Bay Area
Project-manage cross-functional teams to successfully run three programs comprised of 250 projects focused on site selection, acquisition and construction of AT&T new cell site locations. Monitor project timelines and key milestones to ensure projects are on schedule and in accordance with project scope and objectives. Conduct weekly meetings with engineers, planners and area managers to communicate project goals. Deliver project updates to team leaders. Train staff on new technologies and project strategies. Continuously improve procedures for future projects by analyzing user experiences, vendor relations, contract negotiations and RFP process.

Junior Planner
TRC Solutions
San Francisco, california
Facilitated project teams with environmental planning, project management, researching and writing technical reports in accordance with the California Environmental Quality Act Guidelines. Key Achievement: + Successfully completed an initial study for a solar project in Southern California.

Intern- Restoration Technition
California Institute of Environmental Studies
Santa Barbara, California
Assisted in restoring habitats for seabird populations and assessed impact from marine contamination. Participated in a field-based native plant restoration effort including nursery propagation and field surveying. Key Achievement: + Propagated and planted hundreds of native plant species on Santa Barbara Island.

Manager
Ferguson Properties
Sacramento Area, California
Managed over 100 units at 11 properties in the Sacramento, and was responsible for all administrative and managerial duties.

Vegetation Monitor
Ecosystems West
Santa Cruz, CA
Quantified and described maritime chaparral and special-status annual plants prior to and following munitions and explosives of concern clean up at former Fort Ord. Using research methods, such as quadrats for identification of herb cover, our team used 50-meter transects to identify regrowth of woody shrub cover after prescribed mastication/burn treatment.

Environmental News Researcher
Ocean Futures Society
Santa Barbara, California Area
As an environmental new researcher, Ms. Ferguson provided Jean-Michel Cousteau, President of Ocean Futures Society (OFS), and his team the latest news related to the international environmental field and ocean issues. She reviewed scientific journals, newspapers, and environmental blogs and wrote reports instrumental to Jean Michel’s team. Additional duties included administrative support to the OFS office and outreach.

Novice Coach
As a part of a six Coach Staff I help the lesser experienced swimmers gain the ability to swim all four strokes and encourage them to do thier best both in practice and at swim meets. In addition to being a Coach at Swim Practices, I also participate in Swim Meets giving encouragement and guidance to all the athletes on the SBAC Team.
Laurel Ferguson, PMP's Contact Information
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