Laurel Ferguson, PMP

Laurel Ferguson, PMP

Customer Success Manager @ SnapMagic

About

I'm an empathetic, solutions-oriented program manager with 8+ years of experience in SaaS and tech, specializing in onboarding, engagement, and cross-functional initiatives. What drives me: creating exceptional experiences and building strong partnerships that help teams thrive. I love balancing big-picture strategy with hands-on execution—no task is too small if it moves the needle.

Country

United States

City

San Francisco

Industry

Information Technology & Services

Skill

Presentations, Project Plans, Multiple Projects Simultaneously, Research, Sustainability, Project Management, Environmental Education, Environmental Policy, Event Planning, Editing, Marketing, Nonprofits, Proposal Writing, Environmental Impact Assessment, Non-profits, Project Planning, Project management , Data Analysis, Microsoft Office, Microsoft Excel

Experience

SnapMagic

Customer Success Manager

SnapMagic

LinkedIn
2025-12 - Present · 10 mos
HuLoop Automation

Customer Success Executive

HuLoop Automation

LinkedIn
2025-6 - 2025-11 · 6 mos

As a Customer Success Executive at HuLoop, I serve as a strategic advisor and primary point of contact for our most valued clients. I’m responsible for driving successful implementation, product adoption, and long-term growth by aligning HuLoop’s AI-powered work intelligence platform with each customers business objectives.

HuLoop Automation

Sr. Customer Success Implementation Manager

HuLoop Automation

LinkedIn
2024-9 - 2025-6 · 10 mos

California, United States

Siemens

Program Manager

Siemens

LinkedIn
2022-12 - 2024-2 · 1 yr 3 mos

San Francisco Bay Area

Siemens

Project Manager

Siemens

LinkedIn
2020-4 - 2022-12 · 2 yrs 9 mos

San Francisco Bay Area

Modus

Project Manager

Modus

LinkedIn
2016-5 - 2020-3 · 3 yrs 11 mos

San Francisco Bay Area

Project-manage cross-functional teams to successfully run three programs comprised of 250 projects focused on site selection, acquisition and construction of AT&T new cell site locations. Monitor project timelines and key milestones to ensure projects are on schedule and in accordance with project scope and objectives. Conduct weekly meetings with engineers, planners and area managers to communicate project goals. Deliver project updates to team leaders. Train staff on new technologies and project strategies. Continuously improve procedures for future projects by analyzing user experiences, vendor relations, contract negotiations and RFP process.

Modus

Land Use Planner

Modus

LinkedIn
2014-11 - 2016-5 · 1 yr 7 mos

San Francisco Bay Area

Applied knowledge of wireless permitting process and established relationships with city departments throughout California to support new cell site development. Created SOPs for each jurisdiction’s permitting process.

TRC Solutions

Junior Planner

TRC Solutions

2013-10 - 2014-10 · 1 yr 1 mo

San Francisco, california

Facilitated project teams with environmental planning, project management, researching and writing technical reports in accordance with the California Environmental Quality Act Guidelines. Key Achievement: + Successfully completed an initial study for a solar project in Southern California.

California Institute of Environmental Studies

Intern- Restoration Technition

California Institute of Environmental Studies

2013-8 - 2013-10 · 3 mos

Santa Barbara, California

Assisted in restoring habitats for seabird populations and assessed impact from marine contamination. Participated in a field-based native plant restoration effort including nursery propagation and field surveying. Key Achievement: + Propagated and planted hundreds of native plant species on Santa Barbara Island.

Ferguson Properties

Manager

Ferguson Properties

2013-6 - 2013-7 · 2 mos

Sacramento Area, California

Managed over 100 units at 11 properties in the Sacramento, and was responsible for all administrative and managerial duties.

Ecosystems West

Vegetation Monitor

Ecosystems West

2013-4 - 2013-5 · 2 mos

Santa Cruz, CA

Quantified and described maritime chaparral and special-status annual plants prior to and following munitions and explosives of concern clean up at former Fort Ord. Using research methods, such as quadrats for identification of herb cover, our team used 50-meter transects to identify regrowth of woody shrub cover after prescribed mastication/burn treatment.

Ocean Futures Society

Environmental News Researcher

Ocean Futures Society

2012-10 - 2013-4 · 7 mos

Santa Barbara, California Area

As an environmental new researcher, Ms. Ferguson provided Jean-Michel Cousteau, President of Ocean Futures Society (OFS), and his team the latest news related to the international environmental field and ocean issues. She reviewed scientific journals, newspapers, and environmental blogs and wrote reports instrumental to Jean Michel’s team. Additional duties included administrative support to the OFS office and outreach.

Santa Barbara Swim Club

Novice Coach

Santa Barbara Swim Club

LinkedIn
2012-7 - 2013-4 · 10 mos

As a part of a six Coach Staff I help the lesser experienced swimmers gain the ability to swim all four strokes and encourage them to do thier best both in practice and at swim meets. In addition to being a Coach at Swim Practices, I also participate in Swim Meets giving encouragement and guidance to all the athletes on the SBAC Team.

Education

UC Santa Barbara

UC Santa Barbara

LinkedIn

Environmental Studies

Division 1 Collegiate Swimmer

Laurel Ferguson, PMP's Contact Information

Email

******@***.com

Phone

(**) *** ****

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