laura oliver

Participating in the opening of the beautiful Park Hyatt resort in Mallorca. The first resort in Europe of this prestigious chain. Main duties in the Sales and Marketing department: Social media content including video editing and photography, web content management, advert campaigns design, internal and external communications including collateral design, making sure staff across the business understand the business messaging, strategy and direction. Create content for online and offline use including online and offline agencies and tour operators that accurately represents Park Hyatt Mallorca. Public Relations activities. Report on media success and campaign results. Managing social media influencers visits.

Supervising F/O, Concierge, Bell Counter, Guest Relations and Business Centre. Hosting and facilitating daily/weekly meetings. Managing VIP arrivals. Liaising with guests and ensuring a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements Handling guest complaints and other related problems and reporting on the Assistant Manager’s log book. Approving allowances, rebates, etc. following up in credit check report. Knowing and promoting all services offered in the Hotel. Procuring that Company policy and the Vision are followed at all times. Obtaining feedback from guests and using this to improve service and pass on such to the MD and other relevant HOD’s Completing daily inspection of all hotel facilities ensuring a checklist is completed Completing a daily programme detailing all of the following days important notes including specific guest requirements or complaints and a BEO Summary.

Activities and Societies: - SENECA en la Universidad Complutense de Madrid Septiembre 2011-Junio 2012 -ERASMUS en International School of Management Hamburgo Septiembre 2012-diciembre 2012