laura martin

* Assist with the prioritized information technology projects from planning through implementation. * Assist with the creation of process maps, requirement solicitation, and user acceptance testing. * Create project status reports and communication for project team meetings.

Served as team lead for Development Team within Academic Support Resources. This team creates and develops professional development opportunities for a unit of roughly 250. The team lead maintains the budget, gives status updates to the stakeholders, delegates' tasks and resources, and maintains the schedule as well as other items. -Trained new counselors in One Stop Student Services. Also lead the peer-mentor program under the training team. -Created and implemented in-depth training program for system wide Upgrade for One Stop Student Services staff. -Helped create and implement complete restructure of One Stop Student Services’ business model to a student/professional tiered model. Interviewed and hired student workers to the brand new positions. -Gave presentations to 500 incoming parents, per session, discussing key points of One Stop Student Services. -Counseled, advised, and resolved questions and issues from current and previous students, parents, faculty, staff and other parties. -Worked with Veteran Services to certify benefits for current and incoming veteran students.

* Counseled students and their families on various financial aid and loan options. * Monitored application statuses, drew up financial aid award letters, and budgeted current students’ academic years. * Worked with incoming students to complete financial aid paperwork including: FAFSA, Master Promissory Note and Loan Entrance Counseling. * Drew up and presented estimates to potential students to discuss the tuition costs and estimated financial aid. * Certified veteran benefits and Child Care Grant applications. * Worked cohesively with majority of departments including: Academics, Registrar’s Office and Admissions.

* Answered phones and assisted with customer questions and issues. * Assisted Sales Representatives with all activities including: preparing proposals for office equipment, creating marketing materials, training customers on office equipment, assisting on installs and processing leads. * Liaison for the customer to multiple departments and built positive relationships within the organization.