Laura Fischer

• Delivered comprehensive customer success in a fast-paced, lean startup, managing full customer lifecycle • Acted as primary customer advocate for 30+ customer organizations, building strong relationships with key stakeholders and proactively anticipating needs • Owned full onboarding, training, and setup for new customers; partnered cross-functionally to ensure smooth implementations

• Served as primary point of contact for mid-sized customer accounts, providing responsive support and building trust with key stakeholders • Collaborated across departments to enhance customer engagement strategies and streamline service processes • Assessed assigned accounts to identify growth opportunities, supporting upsell and growth initiatives

- Synchronized 20 hours of weekly practice as well as strength training, nutrition, and rehabilitation - Maintained a full academic schedule and balanced classes and competition travel - Contributed to refining the culture of our program to be successful and maintain a high level of play - Excelled as a teammate to compete in 4 straight NCAA Tournaments

- Collaborated with team to research 10 macro trends relevant to the hospital system and presented analysis - Executed a strategy-based facility profile analysis for the orthopedics team - Conducted market research on current workforce conditions and examined trends within the industry - Delivered weekly presentations to management and team

- Passionately mentored young athletes, ages 8-14, about the knowledge of volleyball - Supervised 4 coaches in instructing 20 athletes each, adapting to different age groups and skill levels

- Certificate in Entrepreneurship