laura durand

* ✦ Contributed to operational efficiency for well-established organization specializing in managing and maintaining residential properties. * ✦ Assisted with improving wide range of property management functions, to include primary focus on interfacing with existing and prospective tenants and delivering top-flight client service. * ✦ Prepared lease and rental agreements, ensuring accuracy and completion for approximately 350 properties. * ✦ Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management. * ✦ Communicated with property managers, company leaders, and customers.

* ✦ Tend to the general and basic needs of the children while providing supervision to ensure the children’s safety in day-to-day activities * ✦ Engage children in age-appropriate activities—including free play, arts and crafts, games, and reading—to encourage the children’s intellectual development * ✦ Monitor the children’s behavior for irregularities pertaining to their health and well-being as well as their physical, emotional, and mental development * ✦ Create a safe environment for the children by removing hazards and enforcing appropriate boundaries * ✦ Transport the children to school, extracurricular activities, social outings, and medical appointments * ✦ Perform housekeeping tasks related to the children’s care

* ✦ Maintained patient records by obtaining, recording, and updating personal and financial information * ✦ Assisted in treatment of patients and availability of treatment information by filing and retrieving patient records * ✦ Handled incoming, outgoing mail and electronic and written correspondence * ✦ Handled method of payment for hospital patients * ✦ Prepared for and assisted in numerous surgical procedures * ✦ Obtained laboratory specimens via venipuncture or cystocentisis. Prepared and tested blood, tissue, urine, and fecal samples. * ✦ Possessed excellent telephone and etiquette skills. * ✦ Educated clients on heartworm and flea preventative options. * ✦ Processed end of day reports and make deposits * ✦ Refilled prescriptions for clients * ✦ Maintained exam rooms for the veterinary technicians and veterinarians * ✦ Scheduled client appointments, routine and emergency. * ✦ Completed opening and closing tasks.

* ✦ Solely responsible for overseeing a 124 unit property * ✦ Complete lease form or agreement and collect rental deposit. * ✦ Show and lease apartments to prospective residents and supporting property's marketing plan. * ✦ Fully informed of current rental rates, sizes, locations and all amenities of property. * ✦ Full knowledge of application information required, screening processes and policies * regarding rentals. * ✦ Responsible to conduct out-reach marketing at least once per week. * ✦ Responsible to play an active role in the renewal process. * ✦ Courteous, efficient handling of resident requests and complaints. * ✦ Responsible for seeking educational opportunities and self-improvement for personal growth and development. * ✦ Responsible for collecting delinquent rents and processing unpaid rents for eviction by following legal procedures.

* ✦ Provide superior customer service * ✦ Implement administrative and clerical support for branch leadership * ✦ Assist with purchasing duties as well as receiving of products * ✦ Facilitate filing and data entry * ✦ Assist with branch accounting * ✦ Fulfill general office duties

Activities and Societies: · Varsity volleyball (2008-2010; captain in 2010)· Varsity soccer (2008-2009)· Varsity cheerleading (2008-2009)