Laura Wallis

Processing new sales orders and ensuring fast dispatch of goods. Coordinating with the purchasing team to order goods when out of stock. Communicating information in regards to orders and parts with customers. Updating essential spreadsheets and sharing information with sales & management teams. Maintaining positive communication lines with customers and ensuring the best service is given at all times.

Multi-drop delivery of various car parts and workshop stock. Handling returned items. Sales of own-brand daily items within the mechanical industry. General caretaking and daily checks of vehicle.

Inputting of customer orders, in particular conservatories. Quoting. Handling complaints and shortages. Purchase ordering. Generic administration as well as reception cover. Negotiating prices and deals with customers.

Bathing, drying and brushing dogs. Clipping fur if required. Dealing with phone call bookings/enquiries. Dealing with customers in a face-to-face environment. Garden duties. Carrying out general health checks on all dogs.

I started this roles as a Trainee Night Care Assistant, then progressed into Activities. Assisting with personal care and hygiene, basic laundry and cleaning duties. Organising and planning activities for residents, either as groups or individuals. Documenting activities and report keeping on residents.

Answering telephone calls, producing sales and invoices using Sage. Designing leaflets, organising mail shots, creating HTML emails via GoDaddy. Utilising various social media platforms on behalf of the company.