laura sprott

* Working in store to create inspiring and exciting displays, for both windows and the shop floor. Duties included but where not limited to; * – Ensuring I am up to date with current fashion trends and * styling techniques * – Ensuring high quality and commercial garment presentation, * whilst keeping in line with the brand guidelines * – Following up on store KPIs and initiating commercial actions to * reach both daily and weekly store goals * – Working with the Department Manager to identify opportunities * to maximise sales and customer satisfaction

* In addition to my regular sales advisor duties, I also managed the accessories department. Duties included; * – Securing stock replenishment to maximise sales * – Placing allocated stock commercially and in line with H&M guidelines * – Use KPIs to initiate commercial actions * – Deliver exceptional customer service in all areas of the store

* Casual work as a third party auditor and merchandiser. Duties included; * – Using planograms to set up and dismantle displays * – Ensuring that POS is correct and meets city laws * – Leading teams a merchandisers in a face paced environment * – Ensuring stock replenishment to meet customer demand

Working as a part time while studying at college and university. I was responsible for delivering excellent customer service at all point of contact, replenishing stock and cash handling.