Laura San Martin Garcia
Selección de Personal y Customer success @ emocional.com
About
A little of me: Since I started my Erasmus in France , I find myself as really a global citizen🗺️ , I could earn professional experience in Spain and abroad such as in Belgium, Turkey and in Poland. Looking always forward to working by remote way and with an international atmosphere💻🌍😊 I have good communication skills, I am hard-working, applied, creative, empathetic, mediating and constant person. I like learning about the life situations. 💪💪I am a very motivated girl who likes challenges, with initiative , ability to solve problems and I accept instructions. I am a team player and a positive person, I always try to find the good side of experiences.😊 I love helping people and I consider myself very curious of new knowledges, I feel very happy learning each day, that is why my choice very diverse of studies, such as my psychology degree, an MBA master and European Union studies🏫 I have diverse professional backgrounds💼, thanks my beginning in different companies, such as in Project and in Event areas as officer and Agenda Manager with also E- learning background in EU projects related with 17 SDGs ( UNESCO goals)♻️📈🌱 in B2B, B2C , in the Human Resources, in the Marketing departments and in the Logistic field, as planning specialist in ports with ships full of containers. All of them very rewarding, always trying to learn from experts and to develop professional and personal skills ☑️🖐️💻 I like the idea of creating a SCOP environment (Cooperative and Participatory Society)⚖️. In addition , I have English and French level of B2 and my mother language is Spanish. Thanks in advance !!
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Spain
Computer Software
Desarrollo empresarial, Desarrollo de oportunidades de negocio, Calificación de leads, Ventas y marketing, Ventas, Generación de contactos, Gestión del tiempo, Dinamización de grupos, Psicología, Satisfacción del cliente, Proceso de ventas, Operaciones de venta, Gestión de relaciones con clientes (CRM), HubSpot, Aptitudes de organización, Español, Gestión de eventos, Coaching, HubSpot Sales Hub, Gestión de proyectos
Experience

Selección de Personal y Customer success
- Conduct interviews with professionals -Sessions 1to 1 with our users and Onboardings individual and in group -Organising workshops / training for companies -Doing consultings as a business developer to generate new users in the future -Retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities. -Build strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates. -It involves understanding the client's needs and goals and go-to person for anything and everything related to the client's experience -Identify upsell opportunities to ensure the satisfaction of the clients and to add more value to their company.

Planning Assistant Specialist
Istanbul, Turkey
• Provide planning support to local operations in different countries in Spain( Ferrol and Huelva) and in Ecuador (Bolivar). • Prepare vessel loading and discharging stowage plans by using TOS (Terminal Operation System) (Navis) while ensuring that all customer requests meet the demands, • Plan all yard activities including interfacility transfers and CFS (Container Freight Services) service orders, • Monitor and dispatch the equipment in terminal and maximize equipment utilization while ensuring all operational flows are followed, • Allocate the correct number of equipment to reach productivity and efficiency targets • Continuous equipment monitoring with focus upon operational productivity, • Communicate with operational personnel / operators of handling equipment for management of work orders and exception resolution.

B2C/ Customer services in Equipo Europa
Researching about all kind of opportunities such as Internships , Job , Events.. with the purpose of helping people to know about the European opportunities and to contact students to let them know about all of them. So the goal is, to promote the European Union amongst young people and to encourage their political participation.

Project Leader - Leadership ,Creativity and Life skills workshops
Polonia
Incredible opportunity for working with a big international team from: Barbados, Nigeria, Kirguistán, Laos, Kazakhstan, Albanian, Ghana, Philippins, Bahrain, Italy, Spain, Portugal, Mexico, Turkey , Egypt, Jordan and Paraguay. https://euroweek.pl/en/ Tasks: - To improve the social and communication skills of the students, we used different team building games, and workshops such as language, listening, role playing, presentation techniques, motivational talks and group discussion between the students and us. - Furthermore, to enhance the intellectual and creativity skills of the students, we organised workshops and activities such as problem solving, leadership, creativity, project management, debates, refugee workshops, stereotyping, comparing topics and others. After these activities, the students are expected to be more critical and open- minded in analyzing information. - And in order to open the students more to the world , each one of the volunteers shared with them their country presentations for culture sharing.

Project Officer- Events- RRHH- Elearning/Finnova (European consultancy)
Bruselas, Región de Bruselas, Bélgica
-Preparation of teaching materials for Elearning platform. -Management and maintenance of courses on the Elearning platform. -Coordination of training activities. -Management and coordination of webinars and educational events, like LATAM-UE Generation events. - Creation of different EU projects focused on teaching, about LIFE and Circular Economy. - Creation of partnerships. - Helping on Next talent Generation platform. -Evaluation and personnel management activities of the foundation. -Coordination of departures, tickets, days off and holidays of the team. -Administrative activities of the HR Department. -Follow-up of internships of fellows of the foundation. -Human Resources administrative support activities. -Carry out administrative procedures and accounting records. -Perform treasury and accounting management. -Justification of EU projects.

HR, B2B ,B2C, Marketing and Management tasks. AIESEC (Global Talent).
Spain
Tasks: - Attracting young people to do some kind of international project with AIESEC. - Selecting international practice opportunities or volunteers for young people, based on their CV. - Follow-up of the EPs that will carry out the projects (Volunteers or Internships) to make sure they have everything before starting the project. - Doing OPS, preparation seminars, with Eps. https://aiesec.org/

B2B /Agenda Manager (Foro Joven Bellaterra 2030)
Barcelona, Catalonia, Spain
Creating “Foro Joven Bellaterra 2030” event, to try to make more impact on young people and make more change based on the 17 SDGs: Tasks: - Attracting, contacting and selecting Speakers - Follow-up to Speakers - Organising with the speakers their talks and workshops, as well as, creating some Workshops - Organising all kinds of Agendas necessary to carry out the event - Meetings with Logistics, Delegate Experience, Youth Alliance and OC, to coordinate the team in the best way. - The website (https://forojoven2030.wixsite.com/aiesec/bellaterra)

B2B, Human Resources and Marketing
Izmit
Tasks: - Reading CV. - Management of conflicts between the workers of the company. - Control of each worker activity. - Get customers, from the same country(Turkey) and also from England, who need website or videos to grow their companies.
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