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* This was a customer service role, working for one of the biggest online retailers in Australia. The Customer Care team operated in a fast paced environment and was expected to provide solutions in an efficient and timely manner. Duties included: * Speaking with customers on the phone to place orders * Processing refunds * Booking in collections with customer/courier company * Following up with couriers regarding late/nil deliveries * Lodging enquiries with Australia Post/couriers * Processing customer complaints/damages/faulty claims * Working in Triage and allocating emails at first point of contact * Ordering replacement parts/units with suppliers * Liaising with suppliers via internal email * Working on FOH reception, greeting visitors, allocating mail.

* This role was within a workplace insurance company that had many large corporations and public services as clients including the NSW police and fire brigade. Duties included: * Working in reception, greeting callers in a polite and friendly manner * Answering and forwarding phone calls on the switch using ‘Skype for Business’ * Issuing security passes * Booking in and setting up meeting rooms * Assisting any visitors/dealing with enquiries * Signing for deliveries/booking in couriers

* This role was working within a challenging call centre environment. On average, I would normally expect to make in excess of 100 outgoing calls to existing customers and, potentially, accept 50+ incoming calls which ranged from new orders to dealing with customer complaints/concerns. I was chosen to be the sole Telesales Operative in charge of the companys biggest ever rollout, working closely with an Account Manager to ensure that we provided a smooth service for a new client and its stores all over the UK. Duties included: * Monitoring existing customer sale trends for competitor activity * Placing orders * Selling in new lines and concepts * Liaising with delivery depots/re-booking deliveries * Working towards monthly KPI’s

* This was a conveyancing company that worked alongside RG Solicitors. My primary task was to support the Business Development Team and assist the Sales Manager with any potential business opportunities or promotions. Duties included: * Following a 10 week programme with all new referrers * Weekly courtesy calls * Generating quotes for new and existing referrers * Applying new details to the CRM system * Processing payments * Identifying Sales opportunities

* I was promoted from Telesales into a field-based role, which covered: central London, East London and surrounding areas. I was responsible for growing the business as well as strengthening existing relationships. Duties included: * Following up on new leads * Signing up new customers and arranging equipment/staff training * Introducing new products and concepts to existing customers * Representing our brand at Trade shows * Providing individual POS and range reviews * Set monthly targets which included 1 new account per week, budget and 50% strike rate

Temping for EDF Energy at their Corporate Head Office in Victoria. I worked on FOH Reception issuing security passes, answering incoming calls, ordering catering, booking in meeting rooms and greeting guests on arrival. Dealing with administrative duties for head of departments.