laura horton

human resources specialist

About

September 2013 – Present (1 year 10 months)Deland, FL. Facilitate Partner training to their expectations. Complete all training documentation for partner, and...

Country

united states

City

deland

Industry

telecommunications

Skill

training, leadership, human resources, onboarding, customer service, telecommunications, call centers, customer satisfaction, time management, management, team building, team leadership, employee management, employee relations, call center, outlook, recruiting, inventory management, payroll, process scheduler, team management, teamwork, employee training, employee benefits, employee handbooks, change management, operations management, human resource development, new hire orientations, new hire training, hiring practices, new hire paperwork, new hire processes, microsoft office, technical support, quickbooks, mentoring new hires, professional mentoring

Experience

human resources specialist

member service specialist, grade 2

space coast credit union

2006-4 - 2008-5 · 2 yrs 2 mos

My work here consisted of balancing accounts, opening accounts, meeting sales goals, creating and maintaining contests to assist others in achieving sales goals, and processing reports in the manager's absence.

human resources coordinator

frontier communications

2012-9 - 2013-9 · 1 yr 1 mo

* As the HR Coordinator at Frontier, I am responsible for the on-boarding operations, as well as general HR functions, and basically being available and knowledgeable to assist all employees with their work needs to include: * Conduct new hire and benefit orientations * Provide guidance to employees and managers * Coordinate on-boarding of new hires * Research pay discrepancies and various admin duties * Facilitate personnel changes for updates, promotions, new hire, terminations * Assist with investigations and mediations * Assist with other projects and duties as needed

assistant manager

wendy's/arby's group, inc.

2003-8 - 2007-3 · 3 yrs 8 mos

This position entails a focus on customer service, and employee management. Other primary functions of this position include inventory management and following procedures to ensure uniform products that exceed the customer expectations. Also involved in this position is writing schedules, processing new hire paperwork, training and disciplining, ordering and receiving, keeping all in store marketing up to date, following and enforcing company policies and procedures, and running shifts at a high level. Recently, my store became a Certified Training Unit, which is a great accomplishment, and a huge turnaround since the takeover of this unit.

training facilitator

frontier communications

2013-9 - Present · 13 yrs 1 mo

* Facilitate Partner training to their expectations * Complete all training documentation for partner, and resolve access issues * Provide guidance to new coaches as they take on new teams in training to assist with their growth and the development of the class. * Work with existing coaches prior to each class to identify and address gaps in content * Assist with transition to floor and nesting * Employee management * Assist new trainers in learning and being successful in their roles