Laura Casas

Detailed analysis product performance ,sell in/ out, markdown, price to determine needs ,future success and opportunities for the business. Enforcement a smooth and efficient sales cycle to achieve sales and KPI targets. Selection of candidates, conduct of interviews and Training of employees. Organization of the shift program and talent management. Implementation of sales strategies and creation / execution of Merchandising planning according to season and business. Execution of the market launch online with global guidelines by categories, prices and needs based on the sector and the latest trends. Management and content creator for social media.

-Managing local and international recruitment processes -Implement global recruiting strategy (9 steps) -Act as a point of contact and build influential relationships during the selection process -Attention Hiring calls and guarantee recruitment requests opening in a timely. -Screen candidates' resumes and job applications -Assess applicants' relevant knowledge, skills, soft skills, language skills, experience, and skills. -Conduct interviews -On-board new employees to become fully integrated - Briefing Operations about status of recruitment. - Identification of development opportunities for Recruiters together with Recruitment Trainer and Quality - Coordination of internal transfer procedures/liaise with HR - Identification of capacity needs – attrition risk and increase of hiring volumes -Perform background check and assure all legal requirements and company policies are respected -Promote the role of Human Resources inside the company, showing professionalism and being a positive influence on every occasion -Promote company's reputation as "best place to work"

-Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives. -Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers. -Answer inbound emails within guidelines/goals established by the client and contact center management. -Complete daily tasks as allocated in an efficient and timely manner. -Maintain accuracy and security of customer information on the database. -Provide friendly and efficient service to the worldwide community. -Be a first point of contact to handle and resolve customer complaints. -Identify and escalate issues appropriately. -Compose thoughtful and accurate messages or customize prepared responses to customer emails. -Research information and troubleshoot problems using available resources. -Monitor and control numerous concurrent tasks in tandem. -Proactively and independently work to meet targets and goals.

-Client Relationships / Existing Business Expansion – maintaining a close relationship with existing customers and identifying potential new opportunities. -Planning of personalized commercial follow-up of the clients in relation to logistic parameters, volumes, and projection, as well as their needs and demands, and incidences. -New Business Development -Reporting – sales and customer forecasts, sales activity, recommendations and proposed solutions to the Senior Management and Regional Sales Team -Sales planning and marketing – create forecasts, marketing materials, marketing, and sales promotion recommendations -Coordination with branch operations and corporate sales -Maintenance thorough knowledge regarding all total service products to generate sales, revenue and profits to meet established goals. -Diversification the existing customer base to increase revenue and profit results -Increase of revenues and profits from existing customers by securing new traffic lanes and service modes throughout international markets -Development of all commercial operations capabilities at the Branch, domestic and international levels

-Development and management of national accounts of clients and agents -Tenders, consolidated, follow up of offers, advice, negotiation of tariffs, tracking of shipments, claims, optimization of suppliers, shipment tracking. - Developed meaningful relationships with customers to encourage trust and loyalty -Follow up on cold and warm leads to further the sales process - Understand and demonstrate the product or service to the customer - Set and meet sales goals and objectives set by leadership - Improvement of sales skills to increase sales success rates

-Commercial Indoor, customer management. Sales Lead. -Realization of commercial campaigns. -Follow-up of shipments. -Control and monitoring of commercial management file. -Incident management. - Price negotiation. -Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails -Understanding of customer needs and requirements -Routed qualified opportunities to the appropriate sales executives for further development and closure -Close sales and achieve quarterly quotas -Research accounts, identify key players and generate interest -Maintain and expand your database of prospects within European Market -Team work with channel partners to build pipeline and close deals -Performance of effective online demos to prospects

-Development, maintenance and expansion of the client portfolio in the Catalonia, Aragon and Valencia area, representing the fashion brand Jack & Jones. -Performing Visual merchandising tasks, store design, sense of circulation in store, furniture, launch and implementation of products, rotation, stock management, negotiation of spaces (in-shops), KPI management, s. -Budget management -Recommend service and product enhancement to improve the sales potential and customer satisfaction -Ensure the delivery of targets through individual recognition, performance review, people management and reward -Meet with customers to discuss their evolving needs and to assess the quality of the company’s relationship with them -Determine the company’s gross-profit and annual unit plans by analyzing trends and results and implementing marketing strategies -Develop field sales action plans to facilitate the implementation of the regional sales programs -Plan for the achievement of individual and divisional targets in alignment with the strategies and policies of the company -Keep current with economic indicators, changing trends, supply and demand and competitors to maintain sales volume and product mix. -Positively contribute to team effort by accomplishing related results -Document customer interactions and maintain data related to activities, accounts and partners -Organize Merchandising training for clients & co-workers.