Laura Beltrán Verdú

- Wholesale expansion in Europe, Africa and Middle East. - Building and managing a commercial agent network. - Development of new business opportunities. - Develop and grow solid relationships at all levels within allocated Key Accounts. - Setting sales targets and commercial budget creation. - Budget follow-up and reporting to the CEO to define the commercial strategy. - Continuous market sales ownership and follow-up for the area. - Attending international meetings and fairs. - Visibility Plan: POS/windows. - Commercial Brand Image & Positioning - Sample set coordination.

- Managing a commercial agent network from France, Spain and Portugal. - Leading a customer experience team. - Continuous market sales ownership and follow-up for the area. - Attending international meetings and fairs. - Development of new business opportunities. - Develop and grow solid relationships at all levels within allocated Key Accounts. - Budget follow-up and reporting to the Commercial Director to define the commercial strategy. - Visibility Plan: POS/windows. - Commercial Brand Image & Positioning - PR & Marketing - Sample set coordination.

- Getting in touch with clients from different markets and introducing the new collection in English and French. - Traveling to international fairs, giving advice to customers and taking / processing orders. - Reporting sales metrics with Qlikview. - Putting orders in production and following the process with the proper department. - Confirming the Logistics Department when to proceed with deliveries. - Issuing invoices, checking the insurance and asking for payments. - Processing Zalando orders as a Marketplace. - Managing claims and issuing credit notes. - Translating ads for the Marketing Department. - Modeling for our website and Instagram.

- Answering questions, complaints or requests from customers at the offices of Disneyland Paris and Walt Disney Studios adapting myself to their mother tongue. - In case of a complaint, check with the department involved what is the actual situation of the problem and give the most suitable solution to the client. - Issue priority access cards to visitors with reduced mobility or justified medical problems. - Process Tax Free applications to customers who do not belong to the European Union. - Manage the lost property office. - Make reservations for events and restaurants.

- Provide an excellent customer service in one of the 10 world’s best hostels in Hostelworld. - Perform administrative tasks: accounting, reservations, control of sales, check-ins, check-outs, handling payments (cash and EFTPOS), banking, issuing invoices. - Answer phone calls and in-person enquiries. Provide information about local attractions and services. - Update bookings information. Maintain, monitor and prepare group-booking requirements.

- Team coordinator. - Perform administrative tasks: accounting, reservations, control of sales, check-ins, check- outs, handling payments (cash and EFTPOS), banking, issuing invoices. - Answer phone calls and in-person enquiries. - Independently deal with complaints and resolve guest related problems in a busy environment. - Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests. - Update bookings information. Maintain, monitor and prepare group-booking requirements. - Ensure implementation of all hostel policies and house rules. - Ensure front desk is tidy and has all necessary stationery and material.

- Welcome customers as they enter the store and assist them in locating their choice of product. - Provide information about the lenses’ new technology and find out the most suitable product for them. - Order and customize sunglasses when required. - Assist customers throughout the payment procedure and bag their purchases. - Clean shelves, arrange products neatly and fill the missing articles. - Stock replenishment and labeling. Removing excess stock back to the warehouse.

- Provide help to customers from all over the world adapting myself to their own language. - Welcome customers as they enter the store and assist them in locating their choice of product. - Provide information about discount or promotional articles. - Assist customers throughout the payment procedure and bag their purchases. - Arrange for purchased products to be delivered to guests' hotel. - Clean shelves, arrange products neatly and fill the missing articles. - Working under pressure due to the large amount of customers passing through the store. Awarded twice as the Best Seller of my store.

- Front office management: reservations, check-in, check-out, control of sales, updating social media, issuing invoices and other accounting tasks. - Customer service, providing help to guest from all over the world, especially from France and Northern Europe. - I used to work alone most of the time, so I was the responsible of the apartments in the absense of the Director.

• Marketing, Human Resources, Economics, I.T, Sociology, Operations and Production Processes, Event Management, English, German. • Final degree project in Human Resources. The project focused on the investigation of the tourism market in Spain, and how the economic crisis affected the motivation of the workers in the hotel sector. During my investigation, I interviewed many workers and recruiters who taught me some tools to be motivated in the work environment.

• Erasmus program. Marketing, Event management, International Tourism Management, Financial Management, International Business, Intercultural competences. Lessons taught in English. German and French courses.