laura bell

* Finance Assistant reporting to the Finance Director. * Cash allocation and bank reconciliations across 6 companies. * Purchase ledger invoice receipt, approval and posting to Sage 50 for payment. * Supplier statement reconciliation for key accounts. * Payment run creation including generating all pay runs on the bank for approval. * Staff expense claim processing and payment handling. * General customer and supplier query resolution. * Assisting Credit Control in phone and email cash collection. * Intercompany cash transfer processing. * Purchase order creation and completion. * Sales order handling - ordering equipment from suppliers for prompt delivery to customers.

* A property Management company with approximately 800 properties across the UK, the majority of which are public houses. A small business with 24 employees, 10 of which were office based. * Approached to return to the company to take on a Credit Control position. * Responsible for rent and insurance collection for over 400 properties across the portfolio adhering to the strict 0 day terms set out by the terms of the lease. * Processed weekly, monthly and quarterly invoice and statement runs as well as all manual billing. * Reported to 6 field staff details of debt and current collection issues weekly by email and in monthly debt review meetings. * Instructed solicitors, debt collectors and bailiff companies to attend where necessary. * Liaised with solicitors and the official receivers over bankruptcy procedures.

* Working with Nildram, Freedom2Surf and Pipex brands. Pipex Internet was acquired by Tiscali UK in 2007 which was subsequently acquired by TalkTalk Group in 2009. * Selected for promotion to Team Leader role. * Ensured all key performance indicators set by the company were met daily by prioritising and allocating tasks amongst the team. * Responsible for resolving escalated customer complaints and internal complex queries. * Created and documented all team processes for training and successfully implemented all process documents for the training of new team members.

Working with Nildram, Freedom2Surf and Pipex brands. Pipex Internet was acquired by Tiscali UK in 2007 which was subsequently acquired by TalkTalk Group in 2009. Processing daily billing runs, credit card payments and Direct Debits. Resolving customer queries, complaint and cancellations within strict KPI guidelines. 3 months secondment to newly acquired company (Freedom2Surf) in St Albans to train on new systems and successfully integrate billing teams once re-located to Stoke Mandeville.

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