Lau Michael

Ocean Product • Establish Ocean Products to major markets : TP, EU, LAM, IA and Oceania • Promote Ocean Products to customers and agents : FCL, LCL, Buyer Consolidation, Groupage Box • Coordinate and support the sales structure with procurement of ocean product. Procurement • Establish Ocean Carrier strategy • Establish and manage carrier relationship • Negotiate and manage carrier contracts • Support Rate Management Tool Strategic Planning • Manage allocation strategy to fulfil carrier contracts • Manage and guide origins to provide booking forecast and follow allocation guidelines given by Overseas Ocean Product team • Provide market pricing indication to assist sales and business development • Manage and supervise RFQ/Tender/RFQ Tracking Report Overseas Agent Promotion • Liaise with all Noatum offices and overseas agents for rates and business development • Provide market analysis and updates • Work closely with the senior management and support on any ad-hoc project Organization & Team management • Implementation of IT tools related to procurement across Asia • Improve productivity and quality of the procurement department

 Maintain and expands relationships with assigned key accounts and customers in order to widen the business cooperation horizon.  Develop suitable and dedicated solutions for the assigned customers with emphasis on value creation and company specific innovations.  Monitor monthly financial and volume performance against set targets and take appropriate actions in cases of deviations.  Conduct regular review sessions with the customers for service quality maintenance and improvement.

 Provide the best solution in terms of freight costs to maximize profitability in oceania trades.  Be responsible for rates, carrier and service provision and procurement for the RFQ relating oceania trade.  Provide strategic direction on carrier loading plan and selections to origin and destination branches, clusters and countries  Be repsonsible for pricing strategy and direction setup as well as communication to commercial parties in different seasons for the trade.  Negotiate and monitor the compliance ratio of carrier MQC agreements to ensure VIP income to the company.

 Provide the best solution in terms of freight costs to maximize profitability in oceania trades.  Be responsible for rates, carrier and service provision and procurement for the RFQ relating oceania trade.  Provide strategic direction on carrier loading plan and selections to origin and destination branches, clusters and countries  Be repsonsible for pricing strategy and direction setup as well as communication to commercial parties in different seasons for the trade.  Monitor the compliance ratio of carrier MQC agreements to ensure VIP income to the company.

Being the Asia functional leader on the capacity management Provide strategic direction on carrier loading plan and selections to origin branches, clusters and countries. Provide the best solution in terms of freight costs to maximize profitability. Source and provide solution in regional level to branches if space issues cannot be solved in local level. Effectively manage capacity to comply with the core carrier strategy of Damco and the agreed MQC with carriers. Ensure integrity and timeliness of booking forecast/list from branches through close coordination with origin branches, clusters and countries. Coordinate with oversea for carrier space guarantee or standing allocation filing. Support commercial and implementation team during the new client implementation

Ensure Asian ocean long haul business comply with company’s core carrier policy while utilize company profit margin in shipments and capacity management Support BD sales with competitive pricing, providing market information updates, product info etc. Responsible for carrier management in order to maximize CEVA advantages like space and equipment guarantee during critical season and period Develop the responsible trade lanes control business to aid the trades to meet yearly target Provide timely reports and insight to top management for further strategy and direction decision Ensure company strategies or ocean market updates are communicated among Asian countries ocean heads.

Develop new business and act as a primary point of liaison with the client on all business related matters pertaining to overall business process and implementation to attain the business sustainability. Provide updated quotation to customers and conduct regular customer visit. Obtain freehand business and generate the sales lead Conduct join sales call with overseas counterpart Develop the responsible trade lane Ensure the operational efficiency is aligned with the clients operating standard to achieve their expectation. Provide timely reports to the immediate supervisor in developing business opportunities. Perform other ad-hoc assignments and projects as assigned by the management to support the business goals.

Being responsible for handling several accounts ( eg, Hecny, Expeditors, CEVA, Schenker, De well etc ) belonging to the global forwarder segment at a South China scope for their export all trades business, daily tasks include coordinating volume forecast and booking arrangement, assisting in local business development and boost Being responsible for rolling arrangement with customers, coordinating among regions to reach best outcome for customer during rollings. Being responsible for Pacific trade lane weekly meeting- weekly team direction setting Being responsible as team representative for sales related project as process improvement; for example rolling

Being responsible for Out of Service Containers (OOS) follow up and reducing the figures Following up Terminal Operating Damage (TOD), claims and disposal Monitoring and tracing 3rd party recovery Handling daily enquiries on container damage clarification from both internal and external customer Performing depots auditing and monitoring Approving repair estimations Handling container sale requests and lost claims by providing DV and creating manual invoices in system

12/2008– 8/2009 Operation – Equipment Maintenance and Repairing Being responsible for Out of Service Containers follow up and reducing the figures Monitoring and tracing 3rd party recovery Handling daily enquiries on container damage clarification from both internal and external customer Performing depots auditing and monitoring Handling container sale requests and lost claims 4/2008 – 12/2008 Sales – Europe trade – Export Indoor Responsible for achieving volume target in assisting the outdoor sales, both line budget and sales control (focus on North Africa). Responsible for resolving outstanding, performing deep diving on selected clients to find out the root causes and figuring out workable long term solution to ensure clients will pay on time and mistakes reduced. Responsible for providing quotation and contract filing. 11/2007-12/2007 Customer Service – Export South America – Enquiry team Handling all enquiries about vessel schedules, closing as well as cut off time, equipment status as well as release location and situation Handling change of destination and change of vessel 10/2007 –4/2008 Customer Service –Export Asia, Africa, Australia & Middle East – Enquiry team Handling all enquiries about vessel schedules, closing as well as cut off time, equipment status as well as release location and situation Handling change of destination and change of vessel Clearing outstanding in invoice (cash accounts) 6/2007-10/2007 Customer Service – Export Asia, Africa, Australia & Middle East – Coordination team Handling all enquiries about Bill of Lading Acting as an internal bridge between our company’s Global Service Centres, several departments and teams (e.g. Client Owner Team, Booking Team, Sales Department etc) and customer in order to ensure the documentation process ( booking confirmation, issue of bill of lading, issue of invoice ) is smooth and document could be released on time Clearing outstanding in invoice (credit accounts)