rwa latoya l. franklin

Provided assistance to customers across all digital channels including web, Ameren mobile app, and social media outlets. Assistance included billing and bill payment inquiries, outage reports, and safety inquiries.

Professionally, accurately, and effectively handled inquiries from customers, electricians and others regarding service. Received and effectively processed residential and commercial orders for connection and disconnection. Listened actively to customer needs and concerns. Managed phone, mail, online applications for all customer classes; calls for emergency service and correction orders.

Responded to inbound and outbound customer calls on delinquent accounts. Arranged repayment schedules and solutions to minimize company loss. Processed check, wire transfers and credit card payments. Responsible for skip tracing accounts with no or limited contact information.

Coordinated meetings for CFO by preparing PowerPoint presentations, distributing meeting agendas. Ordered supplies and other essential office equipment for the Financial Operations Division. Assisted with filing of classified government documents.

Handling the management, leasing, licensing, and appraisal of real estate and property rights. Assisting with the acquisition and sale of real estate; investigating and performing site analysis. Preparing easement contracts for purchase and sale, deeds, leases, licenses, permits, subordinates, settlements and affidavits.