Norberto Arango

Corporate Services and Telecommunications Manager @ Elementia Materiales

About

I offer experience to lead the change and design the strategy of Corporate and IT Services for the achievement of excellence objectives through the execution of profitable and innovative projects that add value to the business by managing processes and administering human resources, CAPEX, OPEX, cost reduction, quality assurance in the delivery of products and services, improvement of SLA's, KPI's, compliance and satisfaction of users and customers. I will do all the above by applying my skills, knowledge, training, and experience promoting methodologies and standards recognized by the industry such as ITIL, COBIT, PMI, Agile, ISO9001: 2015, ISO19011: 2018, ISO270, among others.

Country

Mexico

City

Mexico City Metropolitan Area

Industry

Information Technology & Services

Skill

Negociación, Gestión de recursos, Liderazgo de equipos, Dirección y desarrollo de equipos de trabajo, Comunicación, Infraestructura, Planificación estratégica, Gestión de proyectos, Metodologías ágiles, Scrum, Analítica de datos, Análisis de datos, Computación en la nube, Ciberseguridad, Seguridad de redes, Amazon Web Services, Gestión de servicios de TI, Microsoft Azure, Virtualización, Azure Active Directory

Experience

Corporate Services and Telecommunications Manager

Elementia Materiales

2013-5 - 2020-2 · 6 yrs 10 mos

Mexico City

• Responsible for telecommunications and infrastructure management and services in nine countries in the design of solutions, development, implementation, supervision, and delivery of improvement projects to ensure connectivity and availability of critical applications for the operation and administration of the business. • Reduced operating expenses by 35%, increased service levels and availability up to 98.5% real time. • Responsible for interconnectivity in 36 Industrial plants and offices distributed in 9 countries, ensuring connectivity and availability of applications in 3 Data Centers and with Amazon and Azure clouds. • In charge of evaluation, contracting, managing and monitor vendors and ISP´s in nine countries. • Responsible for reducing IT operating costs and ensuring service levels.

Corporate IT Services Manager

Atento

2012-11 - 2013-4 · 6 mos

México

• Responsible for IT services, applications, and availability telecommunication network on the mains CC´s at Mexico. • Support and service to operation to main business clients in 7 CC´s with 1,000 agents or CC positions including the Corporate one where the offices of Directors, managers and offices are housed for representatives of the main clients.

Telecommunications and Infrastructure Manager

Banco Ve por Más

2007-7 - 2013-2 · 5 yrs 8 mos

Mexico City

• Redesign of the LAN and WAN networks of the financial group in high availability to guarantee the adequate performance of the applications and services that support the operation and administration of the business. • Typification and reduction of incidents affecting the operation in 99% of the cases. • Reduction of OPEX by 40%.

Leader of IP PBX projects and VoIP applications

Iké Asistencia

2006-5 - 2007-1 · 9 mos

Mexico City

- Support to the core business. - Project leader for the delivery services IT coordinating the installation and support of infrastructure, services and applications for the offices. - Avaya Call Center 1,000 positions.