Latisha Isbell

Supported RFP/RFQ creation, and pricing analysis to ensure compliant and cost-effective vendor selection. Created and validated 100-150 purchase requisitions and POs in SAP, ensuring accuracy and adherence to internal policies. Negotiated vendor quotes, contracts, and service terms to achieve cost savings while maintaining quality standards. Managed contract documentation, vendor onboarding, invoice reconciliation, and PO workflows. Monitored supplier performance, resolved delivery issues, and built strong vendor relationships. Prepared procurement reports, bid analyses, and supporting documentation using Excel, Word, and PowerPoint. Scheduled DOB inspections and coordinated project timelines with jobsite supervisors and managers. Processed payroll corrections and time entries for field staff to ensure accurate compensation.

Managed executive and management phone systems to ensure smooth communications and workflow coordination. Oversaw stock transfers, suspended orders, open purchase orders, and daily cash reporting, ensuring accuracy and compliance. Generated and updated vendor purchase orders in SAP/CRM systems (SD-1, SXE), monitored PO status, and reconciled accounts. Assisted management with forecasting and budgeting, supporting data-driven decision-making. Maintained maintenance and billing of customer orders, stock transfers, and received POs, ensuring accurate financial records. Reconciled daily cash sales and processed credit adjustments promptly.

Supervised and managed inbound customer calls, resolving order inquiries, returns, and service issues promptly to maintain high satisfaction levels. Coordinated with logistics and operations teams to ensure timely delivery and seamless order fulfillment. Analyzed sales and marketing data to identify trends, optimize team performance, and drive revenue growth. Maintained accurate records of sales calls, billing invoices, and daily metrics to track team performance and support reporting. Trained, coached, and scheduled customer service representatives to maximize efficiency and maintain service standards. Implemented process improvements to reduce response times, increase first-call resolution, and enhance overall customer experience.

Processed payments and reversed incorrect toll charges for customers affected by automated toll systems. Verified and updated customer billing information to ensure accuracy and timely resolution. Explained toll charges and policies related to rental agreements, clarifying automated toll processes. Screened incoming calls, prioritizing and routing complex issues to appropriate departments. Trained and coached new employees on customer service protocols, call handling, and system procedures. Supported transition from live toll booths to automated overhead systems, helping customers navigate new processes.

Transferred to an online program to continue studies in Criminal Justice and Law Enforcement, developing strong self-discipline, time management, and a deeper understanding of justice systems through flexible, remote learning.

Studied Criminal Justice, gaining a deep understanding of the justice system and developing strong independence, critical thinking, and analytical skills that shaped my approach to problem-solving and decision-making.