Lateef O.

ServiceNow Architect @ IBM

About

At IBM, our team is pioneering AI-driven solutions within ServiceNow, focusing on Generative AI to transform workflows and predict insights. With a solid foundation in JavaScript and Machine Learning, we've improved HR and IT operations by developing custom Service Portals and automating diverse workflows. My commitment to high-performance solutions is evident in the robust Automated Test Frameworks we've instituted, ensuring reliability across services. By integrating predictive analytics, we've streamlined service delivery, empowering clients and driving business excellence in the ever-evolving tech landscape.

Country

City

United States

Industry

Information Technology & Services

Skill

Attention to Detail, Problem Solving, Workload Prioritization, System Performance, Computer Science, Service Catalog, Computer Programming, Software Solutions, Software Asset Management, Scripting, Organizational Change Management, Software Integration, Technical Documentation, Design Workshops, Technical Consultation, Project Implementation, Knowledge Sharing, Business Process Mapping, Project Delivery, ServiceNow Administration

Experience

ServiceNow Architect

IBM

2022-9 - 2024-1 · 1 yr 5 mos

New York, United States

• Developed AI-driven solutions on ServiceNow, leveraging Generative AI to streamline workflows and drive predictive insights. • Designed and validated ServiceNow solutions to enhance capabilities, ensuring high performance and reliability through Automated Test Framework. • Spearheaded the deployment of ITSM/ITOM tools, including Discovery and Event Management, to monitor and improve service levels. • Collaborated with stakeholders and cross-functional teams to gather requirements and improve project delivery times.

ServiceNow Lead – Delivery & ITSM Migration

Tata Consultancy Services

2018-7 - 2022-2 · 3 yrs 8 mos

• Led Agile projects for diverse clients, ensuring project timelines and client expectations were met through effective communication and resource management. • Participated in full software development life cycle, from Analysis to Operational Support. • Managed a wide variety of ITSM and ITOM initiatives, focusing on Incident Management, Change Management, Service Catalogs, and more.

ServiceNow Developer / Architect

Service Experts Canada (SE Canada Inc.)

2017-11 - 2018-7 · 9 mos

• Designed and implemented business solutions on the ServiceNow ITSM platform, enhancing Incident, Change Request, and Problem Management functionalities. • Acted as a subject matter expert for Configuration Management/CMDB, supporting ITIL processes and project initiatives. • Implemented ServiceNow Discovery and Orchestration for process automation and integration with other ITIL processes.