Latchmin  K.

Latchmin K.

Supervisor CX @ Hyundai Motor Company

About

Customer Experience and Operations Leader with 8+ years of experience supporting national automotive contact-centre environments. Expertise in Tier-2 escalation governance, Salesforce CRM optimization, and performance-driven people leadership. Currently leading escalation operations with accountability for SLA compliance, backlog management, productivity reporting, and resolution quality. Known for using data, process improvement, and cross-functional collaboration to drive operational efficiency and consistent customer outcomes. Exploring leadership opportunities in Customer Experience, Operations Management, or CRM Enablement.

Country

Canada

City

Toronto

Industry

Automotive

Skill

Customer Experience Management, Operations Management, Salesforce CRM, Salesforce Reporting, Salesforce CRM Analytics, Workflow Automation, Dashboard Building, Performance Metrics, Leadership, Operational Excellence, People Management, Cross-functional Collaborations, Continuous Process Improvement, Case Management, Root Cause Analysis, Executive Reporting, Data-driven Decision Making, Change Management, Team Performance, Digital Transformation

Experience

Hyundai Motor Company

Supervisor CX

Hyundai Motor Company

LinkedIn
2025-1 - Present · 1 yr 9 mos

Canada

Hyundai Motor Company

Sr. Cx Coordinator

Hyundai Motor Company

LinkedIn
2023-10 - 2025-1 · 1 yr 4 mos

Ontario, Canada

Hyundai Motor Company

CX Administrator (Analysis & Reporting)

Hyundai Motor Company

LinkedIn
2023-7 - 2023-10 · 4 mos

Canada

Hyundai Motor Company

Customer Relations Coordinator

Hyundai Motor Company

LinkedIn
2018-9 - 2022-9 · 4 yrs 1 mo

markham, on

Ajax Hyundai

Appointment Coordinator

Ajax Hyundai

2016-10 - 2018-6 · 1 yr 9 mos

Ajax, Ontario, Canada

Statistics Canada | Statistique Canada

Recruiter

Statistics Canada | Statistique Canada

LinkedIn
2016-1 - 2016-7 · 7 mos

Scarborough, Ontario, Canada

2016 Census Recruitment

East Court Ford Lincoln | #ECFord

Sales Administrator

East Court Ford Lincoln | #ECFord

LinkedIn
2013-11 - 2015-9 · 1 yr 11 mos

Scarborough, ON

-Record and maintain reports daily for New and Used vehicles. -Report sales to Ford Canada in accordance with deadlines. -Meet targets set out by management to increase volume of sales and provide administrative support to senior management and executives. -Operated switch board receiving and directing clients to appropriate staff members. -Resolve customers' complaints and concerns effectively. -Licensed New and Used vehicles with Ministry of Transportation prior to delivery to customers. -Process New car deals, making sure programs are claimed and accurate payment is received. -Verify sales documents are complete and accurate.

The Brimell Group

HR and Marketing Administrative assistant

The Brimell Group

2012-8 - 2013-11 · 1 yr 4 mos

*Oversee and update all files concerning confidential employee reports and details *Assist employees with employee benefits. *Conduct, train and oversee all health and safety requirements of the company. *Compose and review documents pertaining to HR Department. *Train new employees and complete health and safety training with all employees. *Assist in all recruiting and orientation of new hires. *Communicate information to department managers of any updates to company policies and procedures. * Active member of the Joint Health & Safety Committee. * Maintain e-marketing program by communicating with customers * Update social media and assist with company events, fund raisers, and promoting the company.

Education

Seneca Polytechnic

Seneca Polytechnic

LinkedIn

Business Administration and Management, General

2008 - 2012 · 4 yrs

Latchmin K.'s Contact Information

Email

******@***.com

Phone

(**) *** ****

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