Latchmin K.
Supervisor CX @ Hyundai Motor Company
About
Customer Experience and Operations Leader with 8+ years of experience supporting national automotive contact-centre environments. Expertise in Tier-2 escalation governance, Salesforce CRM optimization, and performance-driven people leadership. Currently leading escalation operations with accountability for SLA compliance, backlog management, productivity reporting, and resolution quality. Known for using data, process improvement, and cross-functional collaboration to drive operational efficiency and consistent customer outcomes. Exploring leadership opportunities in Customer Experience, Operations Management, or CRM Enablement.
Canada
Toronto
Automotive
Customer Experience Management, Operations Management, Salesforce CRM, Salesforce Reporting, Salesforce CRM Analytics, Workflow Automation, Dashboard Building, Performance Metrics, Leadership, Operational Excellence, People Management, Cross-functional Collaborations, Continuous Process Improvement, Case Management, Root Cause Analysis, Executive Reporting, Data-driven Decision Making, Change Management, Team Performance, Digital Transformation
Experience

Appointment Coordinator
Ajax Hyundai
Ajax, Ontario, Canada

Sales Administrator
Scarborough, ON
-Record and maintain reports daily for New and Used vehicles. -Report sales to Ford Canada in accordance with deadlines. -Meet targets set out by management to increase volume of sales and provide administrative support to senior management and executives. -Operated switch board receiving and directing clients to appropriate staff members. -Resolve customers' complaints and concerns effectively. -Licensed New and Used vehicles with Ministry of Transportation prior to delivery to customers. -Process New car deals, making sure programs are claimed and accurate payment is received. -Verify sales documents are complete and accurate.

HR and Marketing Administrative assistant
The Brimell Group
*Oversee and update all files concerning confidential employee reports and details *Assist employees with employee benefits. *Conduct, train and oversee all health and safety requirements of the company. *Compose and review documents pertaining to HR Department. *Train new employees and complete health and safety training with all employees. *Assist in all recruiting and orientation of new hires. *Communicate information to department managers of any updates to company policies and procedures. * Active member of the Joint Health & Safety Committee. * Maintain e-marketing program by communicating with customers * Update social media and assist with company events, fund raisers, and promoting the company.
Latchmin K.'s Contact Information
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