larissa boecker

customer experience manager

About

I am entering the Health Care industry as a recent graduate of the University of Minnesota Duluth. I believe that the best path to success is the ability to be self motivated and to push myself to be the best I can. I am passionate about finding new ways to learn and to constantly invest in myself. I grew up in a goal- oriented family, that stressed the importance building a strong work ethic. I was taught to always do a job right the first time and you will never have to do it again. This has strengthened my job performance and has proven true in all aspects of my life. My mission is to improve the quality of life for individuals and to provide excellent service to all that I meet. I believe that obstacles are a way to strengthen your abilities to perform and are a learning experience. I have shown great time management skills as I have consistently worked a minimum of 25+ hours a week and been a full-time student. I also actively lead the Women in Business club as president and founding member. I enjoy spending my time volunteering in the community to give back to those around me.

Country

united states

City

golden valley

Industry

computer software

Skill

time management, healthcare, microsoft word, leadership, powerpoint, customer service, community outreach, microsoft excel, microsoft office, public speaking, teamwork, home care, medical terminology, event planning, social media

Experience

customer experience manager

customertrax crm

2019-6 - Present · 7 yrs 4 mos

training manager

customertrax crm

2017-6 - Present · 9 yrs 4 mos

nanny

private residence

2011-12 - 2014-12 · 3 yrs 1 mo

* Nanny of four boys ages 2,4,12,15 * Develop lists and complete tasks/errands * Plan according to children's schedules and plan learning activities/field trips

human resources intern

chris jensen health and rehabilitation

2014-5 - 2014-8 · 4 mos

* Observed strict confidentiality and safeguarded all patient- related information * Conducted OIG, Dental, Insurance, and license audits monthly to ensure all systems were updated * Actively developed follow-up procedures and spreadsheets to ensure the company was compliant with all state regulations and audits * Created new hire folders and made reference calls for all new employees

cna

keystone communities

2011-12 - 2012-10 · 11 mos

* Maintain personal health and hygiene of patients * Measure and record patient * s temperature, heart beat, blood pressure and respiration on daily * basis * Trained to give insulin shots.

concessions and usher

amc theatres

2009-5 - 2009-10 · 6 mos

* Greet guests, assemble food orders, operate point-of-sale terminals and make accurate * Upheld AMC * s high standards and deliver entertaining company-wide programs * Control access to theater by greeting, directing guests and tearing tickets * Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior

home health aide

the lutheran home association

2009-11 - 2015-3 · 5 yrs 5 mos

* Provide nursing assistance and care for patients. * Measure and record patient * s temperature, heart beat, blood pressure and respiration on daily * basis * Read and Follow the MAR and properly give residents their prescribed medications at the * correct time.

training and support specialist

blueprint solutions llc

2015-1 - 2017-6 · 2 yrs 6 mos

* Actively managed and led live training sessions on a weekly basis * Provided superior customer support in a call center environment * Created video tutorials for all aspects of the software system