lance brown

* Moved into the Each Pick Manager role, to begin overhaul of the then current department operations with my Co-Manager. * The department operations required change from the Lead ran mode to a manager controlled goal centered operation connected to UPH requirements. * This required intense Lead coaching to change from the old mind set. Coordinated team efforts to stream line processes and best practices ensuring customer service both internally and to the stores. * Finalized change from multiple order processing departments to one overall production department.

* Managed all aspects of department operations, associate coaching, counseling, and discipline and interviewing for hiring prospects. * Collaborated with outside agencies in regards to community policing and crime trends according to locality. * Developed emergency response plans and subsequent training ensuring Executive office and associate safety. * Maintained staff adequate to respond to facility emergency evacuations, hostage, and Credit Union scenarios with local law enforcement requirements and guidance. Assisted in response and communication with stores and corporate during natural disasters. * Supervised the implementation of a new Honeywell access security system, working with multiple construction vendors to achieve desired performance.

Responsible for internal and external security, threat assessment, analysis, background investigations, liaison with foreign entities.

* Worked progressively from the floor, to Lead, Assistant manager and then manager after leaving security. * Responsible for managing all aspects of the Non-Conveyable department operations, which include associate coaching, counseling, discipline, while ensuring safety, quality, and productivity standards are met nightly, as well as, involvement in the interviewing process for top candidates. * Proven Facilitator, utilizing upstream/downstream partnering, collaborating with other departments to increase overall warehouse efficiency. * Coordinated team efforts to stream line processes and best practices ensuring customer service both internally and to the stores. * As manager of Non Conveyable, I developed methods and procedures for new satellite annex, removing need for storage trailers, improving quality of our shipments. * Reduced need for outside labor, along with increasing team attention on floor interaction with individual associates. * Assisted Operations Manager in Equipment Training audits and evaluations.

Assisted in manageing all aspects of department operations, associate coaching, counseling, discipline, and interviewing for top candidates. Facilitated processes utilizing upstream/downstream partnering. Collaborated with other departments to increase overall efficiency. Coordinated team efforts to stream line processes and best practices. Focused on insuring customer service both internally and to the stores. Developed methods and procedures for reducing storage costs. Reduced need for outside labor, through increased team attention on floor interaction with individual associates. Continued creating training program development for MHE and OSHA compliance

* Implemented new department direction developing the Production department, combining all order picking into one department. * Identify needs of Assistant Managers and provide leadership and guidance to ensure focus on all department functions and requirements from reviews to error tracking. * Improve floor presence and bring the non-conveyable and bulk pick areas up to the operational requirement. * Working with and coaching the Leads in responsible level/area control of work flow. * Implement new control of all slotting and product placement for our key seasonal areas. * Developed and set in place new SOP’s to improve outside department collaboration and coordination. * DC Kaizen facilitator teaching and coordinating new efforts to stream line processes and best practices ensuring customer service both internally and to the stores through the use of the Kaizen methods.

* Upgrading the department from its current low operational status acceptable numbers increasing overall UPH by 20%, saving over $300,000 annually. * Reviewed and assed all departments functions. Initiated required training of basic core practices in restocking, pulling and driving. * Provided increased leadership to improve associate engagement and get department reviews up to date. * Promoted and coached new assistant in all management tasks including associate coaching, counseling, discipline, while ensuring safety, quality, and productivity standards are met nightly. * Worked with the Operations Manager to bring about new changes in work flow and handling with a new approach to how the department worked and restocked our customer.