Lameck Mwendwa
Assistant Manager
About
I’m a customer support professional with 3 years of experience in hardware sales, now transitioning into Virtual Assistance. I bring strong skills in communication, customer service, organization, and admin support to help businesses run smoothly. I’m experienced in handling customer inquiries, managing tasks, organizing data, and keeping day-to-day operations efficient. As a Virtual Assistant, I specialize in: Email & Calendar Management Data Entry & CRM Tools Administrative Support & Workflow Organization Client Communication & Customer Service I’m proactive, adaptable, and detail-oriented, committed to providing excellent support for entrepreneurs, small businesses, or remote teams. I aim to save you time, reduce stress, and keep your business organized, so you can focus on growth. Let’s connect if you’re looking for a Virtual Assistant who understands customer needs and delivers consistent results.
Kenya
Nairobi
Online Media
Customer Relationship Management (CRM), Data Management, Adobe Photoshop, Account Management, Data Analysis, Financial Analysis, Analytical Skills
Experience
Assistant Manager
Erama hardware store
Kenya
Assistant Manager / Sales Manager Erama Hardware Store | Aug 2021 – Mar 2025 | Nairobi, Kenya Key Responsibilities & Achievements: Drove a 25% revenue growth in one year through targeted sales strategies and customer engagement. Optimized product displays and merchandising layouts, increasing conversion rates and customer satisfaction. Streamlined inventory management, reducing stock-outs and improving operational efficiency. Led and trained a high-performing sales team, consistently exceeding sales targets. Monitored performance metrics to identify growth opportunities and refine team strategy. Maintained accurate records, reports, and documentation of all sales and operational activities. Skills Highlighted Through Experience Virtual Assistance & Administrative Support Customer Service & Client Communication Calendar & Email Management Data Entry & Research CRM Tools & Workflow Organization WordPress & Basic SEO Project Coordination & Task Prioritization Operations & Team Management
Virtual Assistant
Erama Hardware store
Key Responsibilities & Achievements: Managed executive calendars, emails, and client communications with 100% accuracy, ensuring seamless daily operations. Organized workflows, tracked projects, and prioritized tasks to meet deadlines in fast-paced environments. Implemented CRM tools to streamline client interactions, improve follow-ups, and enhance customer satisfaction. Updated and maintained WordPress websites, improving functionality, SEO, and user experience. Conducted research, data entry, and report preparation to support business decisions. Strengthened client communication with professional, timely, and reliable correspondence. Tools used: Google Workspace, Microsoft Office, Trello, Asana, WordPress, CRM software, SEO tools.
Virtual Assistant
Erama Hardware
Kenya
Education
ALX Academy
Virtual Assistant Training
Lameck Mwendwa's Contact Information
Phone
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