Lakshmy Ramaswamy Ragendran

With extensive experience in trading genuine and aftermarket parts, licensed manufacturing, and distribution, the role focused on managing high-quality automotive products in the GCC and other markets. The primary responsibilities included sourcing, distribution of Genuine Parts, and maintaining strong partnerships for licensed products, particularly Lucas and Girling, while also overseeing the expansion of aftermarket products under the AMPCO brand. Achievements: Implementation of the licensed manufacturing and sourcing of Lucas and Girling automotive products for the GCC market, ensuring compliance with regional standards and regulations. Managed the distribution of genuine and aftermarket parts, ensuring seamless supply chain operations across multiple regions, including the GCC and other international markets. Developed strategic partnerships with key suppliers and stakeholders to enhance product offerings and optimize distribution channels. Led the sourcing and supply of genuine parts for various automotive brands, LUCAS and GIRLING branded products from factories across the globe, and supported customer demand and ensured timely deliveries. Facilitated the introduction and growth of the AMPCO brand in the aftermarket parts sector, expanding market presence and customer loyalty. Skills: Licensed Manufacturing, Automotive Parts Distribution, Sourcing & Procurement, Supply Chain Management, Aftermarket Product Development

As Profit Centre Head for the Parts Division, the role entailed full P&L responsibility, focusing on driving substantial growth in both genuine and aftermarket parts. Over a span of 16 months, the team was restructured, with an emphasis on sales growth, profitability, and operational efficiency, alongside managing key OEM and aftermarket principals. Achievements: Directed the P&L for the Parts division, overseeing the sales and profitability of both genuine and aftermarket parts, including lubricants, batteries, and products from leading brands like AC Delco, Mobis, Empower, and GK. Led the restructuring of the team by redefining job roles, fostering ownership, and enhancing focus on profitability and sales growth through improved resource utilization. Managed key OEM franchises, including GM, Cadillac, Isuzu, Hyundai, Subaru, Cherry, and SsangYong, while expanding the portfolio with seven new aftermarket products. Established a robust monitoring and periodic review system for KPIs, ensuring that performance metrics were consistently met and exceeded, resulting in cost reduction and process improvements. Implemented IT-driven process improvements, streamlining operational workflows and increasing overall operational efficiency. Skills: P&L Management, OEM & Aftermarket Parts, Sales Growth Strategy, Team Restructuring, Process Optimization, KPI Monitoring

As Profit Centre Head of TAC Group’s After Sales Business and EINT Automotive LLC under the W.J. Towell Group, this role encompassed strategic oversight of Oman’s sole distributorship for major automotive brands. It focused on driving growth, operational excellence, and market expansion across genuine and replacement parts, tires, batteries, and lubricants, managing a team of 30 and achieving significant revenue milestones. Achievements: Spearheaded after-sales operations for global automotive franchises including Mazda, Geely, JAC, Higer, and Bridgestone, ensuring seamless integration across 13 outlets and a consolidated turnover of OMR 10 million. Achieved over 450% sales growth over 15 years by implementing structured business development strategies, expanding into new markets, and introducing high-demand product lines. Received multiple international accolades, including Mazda’s Global Customer Service Award (2006–2010) and Geely’s Global Spare Parts Management Awards (2016–2017), underscoring operational excellence. Increased first-pick parts availability to 98.2%, supported by strategic inventory control, pricing rationalization, and streamlined ordering systems aligned with warranty and principal-driven support. Established a year-round promotional program for Mazda’s parts and service, contributing to TAC’s recognition as the best dealership in the GCC and among the top Mazda distributors globally. Launched an independent outlet in Dubai for the replacement parts business and implemented robust customer retention programs across all locations. Skills: After Sales Strategy, Automotive Distribution, Inventory Management, Franchise Development, Customer Retention Programs

In this role, I was directly responsible for overseeing all aspects of the Genuine Parts and Aftermarket business activities for TAC Group's key franchises, including Mazda, Geely, JAC, Navistar, and ZNA. Leading a high-performing team of 72 members, I ensured the consistent delivery of results, achieving significant growth and operational improvements over the course of my tenure. Achievements: Led the Genuine Parts and Aftermarket business for multiple high-profile franchises, including Mazda, Geely, JAC, Navistar, and ZNA, driving consistent performance and operational excellence. Managed a 72-member team, achieving exceptional business outcomes through effective leadership, training, and development of team members. Earned Mazda’s prestigious Global Customer Service Award for five consecutive years (2006–2010), recognizing outstanding customer service and operational management. Drove multi-fold growth in parts business over 13 years by implementing strategic initiatives in parts management, inventory control, and customer service. Designed and developed a state-of-the-art 6000 sqm warehouse, integrating advanced systems to improve operational efficiency and logistics. Played a key role in the year-over-year growth of Eint Automotive LLC, significantly expanding its market presence in Oman with a strong portfolio of aftermarket products such as tires, batteries, lubricants, and parts. Skills: Aftermarket Business Management, Genuine Parts Distribution, Operational Excellence, Warehouse Development, Customer Service Leadership, Team Management

In this role, I was tasked with optimizing and streamlining the operations for the parts business. This involved establishing new processes, setting standards for procurement, and implementing performance measurement systems to ensure continuous improvement in parts availability, sales, and overall operational efficiency. Achievements: Streamlined parts operations by selecting, training, and establishing operational standards for the procurement team, ensuring seamless coordination and efficiency. Implemented a robust process for measuring and improving parts availability, proactively addressing critical parts requirements and tracking performance to ensure customer satisfaction. Developed and instituted daily and monthly sales monitoring systems to track performance and identify growth opportunities. Conducted competitive parts price surveys to develop a strategic pricing structure with discount norms, maintaining cost efficiency and competitive market positioning. Introduced a mid-month review system using the Parts Business Operating System (BOS) tools, enabling real-time monitoring and adjustment to business strategies. Set and evaluated KPIs for team performance, driving consistent achievement through targeted training, rewards, and incentives. Identified new products that contributed to increased revenue, expanding the business’s offerings and enhancing customer satisfaction. Skills: Parts Operations Optimization, Procurement Management, Sales Monitoring Systems, Pricing Strategy, KPI Setting & Evaluation, Revenue Growth

As the Head of After market and Exports business in India and overseeing a 40-member national sales team, I led independent aftermarket activities, reporting directly to the President. My primary focus was expanding both domestic and export sales, ensuring the successful launch and strategic positioning of leading automotive brands in India. Achievements: Successfully grew Aftermarket Sales turnover from INR 12 Crores annually in 1995 to INR 25 Crores annually by 2001, demonstrating significant revenue growth. Achieved over 300% growth in export sales from INR 45 Lacs in 1995 to INR 425 Lacs by 2001, expanding market reach and increasing profitability. Spearheaded the successful introduction of the MONROE & WALKER brands to the Indian market, establishing strong brand recognition. Implemented a dual-brand strategy for the shock absorbers business, (ARMSTRONG and MONROE)increasing market competitiveness and brand presence in India. Built and led a high-performance sales team, consistently delivering outstanding results and contributing to long-term business growth. Skills: Aftermarket Sales Leadership, Export Market Growth, Brand Launch Strategy, Team Development, Revenue Growth

In this role, I was responsible for sourcing products from key international markets, managing sales across multiple outlets, and overseeing inventory control to enhance stock turnover. I also negotiated pricing with suppliers to ensure competitive advantage and profitability. Achievements: Led product sourcing activities, negotiating prices and placing orders with suppliers from Japan, Korea, Taiwan, and Indonesia, ensuring competitive pricing and quality. Managed sales operations across four outlets, focusing on both domestic sales and re-export activities, expanding market reach and revenue generation. Implemented effective inventory control strategies, improving stock turnover and reducing excess inventory. Streamlined supply chain processes, ensuring timely product availability while maintaining cost efficiency. Skills: Product Sourcing, Price Negotiation, Inventory Control, Sales Management, Supply Chain Optimization

In this role, I was responsible for overseeing parts procurement, inventory control, and the management of physical stock, while also driving sales and profitability targets. My responsibilities included liaising with principals, executing sales promotions, and managing staff recruitment and training efforts to ensure business growth and operational efficiency. Achievements: Managed parts procurement and inventory control, ensuring optimal parts availability while reducing non-moving stock to enhance operational efficiency. Achieved set sales and profitability targets, aligning strategies to maximize revenue and streamline processes. Liaised effectively with principals to negotiate supply terms, ensuring seamless operations and favorable pricing. Implemented sales promotion programs for genuine parts, boosting customer engagement and brand loyalty. Led recruitment and training initiatives for staff, enhancing team performance and retention. Skills: Parts Procurement, Inventory Control, Sales Target Achievement, Staff Training, Stock Management

In this role, I was responsible for the procurement and distribution of spare parts from Suzuki, Japan, and local vendors. I managed sales and distribution to a wide network of authorized dealers and stockists, ensuring efficient warehouse management and customer satisfaction while focusing on improving order fill rates. Achievements: Procured spare parts from Suzuki, Japan, and local vendors, ensuring a consistent supply to 110 authorized dealers and 10 stockists. Managed pricing strategies for spare parts, contributing to cost-effectiveness and competitiveness in the market. Oversaw warehouse management operations, ensuring timely order fulfillment and enhancing order fill rates. Led customer satisfaction initiatives and sales promotion activities, enhancing brand loyalty and dealer relationships. Trained dealership staff on product knowledge and sales techniques, improving overall sales performance and service quality. Skills: Spare Parts Procurement, Distribution Management, Pricing Strategy, Warehouse Management, Sales Promotion

I was responsible for the sales of spare parts for boilers and auxiliaries to thermal power stations and industrial units across Gujarat, Rajasthan, and Maharashtra. My role included managing key accounts, driving revenue growth, and ensuring timely delivery of essential parts to clients in the power and industrial sectors. Achievements: Spearheaded the sales of spare parts for boilers and auxiliaries to thermal power stations and industrial units, establishing a strong presence in Gujarat, Rajasthan, and Maharashtra. Managed relationships with key accounts, ensuring seamless communication and customer satisfaction. Drove revenue growth by consistently meeting sales targets and fostering long-term partnerships with clients. Coordinated the timely delivery of spare parts, ensuring uninterrupted operations for clients in critical industries. Skills: Spare Parts Sales, Account Management, Industrial Sales, Thermal Power Industry, Customer Satisfaction

Mechanical engineering

Masters in Technology Management

Masters in management