Lakshmi Prakash

• Founded and manage a handmade gifting brand specializing in customized creative products for personal and corporate occasions • Design and create personalized gifts including photo frames, themed hampers, memory keepsakes, and custom name designs • Handle end-to-end client communication, from understanding requirements to final delivery • Manage orders, timelines, and quality control to ensure high customer satisfaction • Develop creative concepts based on client themes, budgets, and occasions • Promote products through social media and word-of-mouth marketing • Build long-term client relationships and repeat business Key Skills Gained: Creative Design • Client Management • Customization & Personalization • Small Business Operations • Time Management • Communication • Brand Building • E-Commerce

• Acted as a point of contact for client onboarding and relationship coordination. • Coordinated between sales, marketing, and operations teams to ensure smooth client communication. • Supported client accounts through follow-ups, documentation, and internal coordination. • Represented the firm at industry events and stakeholder meetings. • Assisted with reporting and account-related summaries.

In my role as a Virtual Assistant at Wing Assistant, I organized client emails, provided creative direction for Canva projects, and managed client relationships. • Managed daily client communication, email handling, and calendar coordination. • Supported client onboarding, CRM updates, and account documentation. • Coordinated tasks between clients, internal teams, and vendors. • Prepared reports, presentations, and dashboards for client review. pitches.

• Coordinated with client stakeholders during audit engagements. • Managed multiple client accounts and timelines under strict deadlines. • Prepared audit documentation and supported communication of findings.

In my role as a Customer Care Executive at Concentrix, I provided exceptional support and service to customers, ensuring their needs were met promptly and effectively. My responsibilities included: • Customer Support: Responded to customer inquiries via phone, email, and chat, resolving issues and providing product information with a focus on enhancing customer satisfaction. • Problem-Solving: Analyzed customer concerns and utilized company resources to troubleshoot and resolve issues efficiently, resulting in improved customer loyalty and retention. • Performance Metrics: Consistently achieved and exceeded performance targets, including response time, resolution time, and customer satisfaction scores. • Team Collaboration: Collaborated with team members and management to share insights and strategies for improving service delivery and operational efficiency. • Training and Mentorship: Assisted in training new hires, sharing best practices and knowledge to foster a collaborative team environment. Achievements: •Awarded Best Customer Care Executive for outstanding performance, demonstrating commitment to providing exceptional service and contributing to the overall success of the team.

As part of my Master’s program at Christ University, I specialized in Accounting and Taxation Studies, gaining comprehensive knowledge in financial reporting, taxation laws, auditing, and corporate finance. This program equipped me with the following skills and competencies: 1. Developed a deep understanding of accounting principles, financial statements, and reporting standards. 2. Acquired expertise in direct and indirect taxation, tax planning, compliance, and the implications of tax legislation on businesses. 3. Enhanced my ability to analyze financial data to support informed decision-making for businesses and organizations. 4. Engaged in research projects that fostered critical thinking and problem-solving abilities in real-world financial contexts. 5. Collaborated with peers on various projects, emphasizing teamwork, communication, and leadership skills.

During my Bachelor of Commerce degree, I specialized in Professional Accounting, where I developed a strong foundation in accounting principles, financial management, and business practices. My academic journey was marked by significant achievements and skill development, including: 1. Accounting Principles: Gained comprehensive knowledge of financial accounting, cost accounting, and management accounting, equipping me with the tools to analyze financial statements and reports effectively. 2. Financial Management: Studied various aspects of financial management, including budgeting, forecasting, and investment analysis, to understand the financial health of organizations. 3. Presentation Skills: Enhanced my communication and presentation abilities through various projects, culminating in winning the Best Budget Presentation Award in 2018, where I effectively conveyed complex financial data to a diverse audience.