Lakshmi Lolla

- Leading performance monitoring, evaluation and optimization workflows of internal AI and LLM-driven agents by analyzing user interactions, synthesizing stakeholder feedback, and partnering with platform teams to continuously improve the agent’s accuracy, response quality, and integration within enterprise BI workflows. Additionally, introducing and onboarding customers to the AI agent, helping them understand its capabilities and enabling strong adoption across business teams. - Partnering closely with Director and C-level executives to develop strategic, high-impact Tableau dashboards, integrating data from Salesforce, Smartsheet, SQL Server, Databricks, and SAP HANA to deliver precise, decision-ready insights that elevate enterprise-level visibility and business direction. - Leading L2/L3 Tableau production support across multiple environments, managing dashboard migrations, extract refresh monitoring, and incident resolution through ServiceNow and Redwood to maintain seamless reporting availability. - Monitoring and optimizing Tableau Server performance by troubleshooting data discrepancies, refresh delays, and access issues, validating backend data across Databricks, SQL, and Postgres to ensure reliable analytics delivery. - Leading and mentoring production support team, overseeing daily Tableau operations, prioritizing incidents, enforcing SLAs, and driving continuous improvements to elevate system stability and reliability. - Automating repetitive monitoring and validation tasks by creating process definitions and process chains in Redwood, along with SQL-driven alerts and workflow automations, significantly reducing manual workload and recurring incidents. - Collaborating with data engineering and BI teams on pipeline validation, regression testing during platform upgrades, and maintaining end-to-end dashboard accuracy across environments.

- Led implementation of Snowpark for Snowflake by configuring a development environment in VS Code, using DataFrames for complex transformations to support advanced data engineering workflows. - Automated dashboard and ELT workflows to improve self-service reporting, reduce manual tasks and deliver scalable analytics solutions. - Led and coordinated a team of two analysts to migrate dashboards from Oracle Analytics Cloud (OAC) to Tableau, overseeing project timelines, task allocation and quality checks while optimizing SQL queries in Oracle ADW to improve data load speed and visualization performance. - Worked as Senior Tableau Developer and Tableau Server Admin, managing user access, maintaining critical financial dashboards (e.g., Revenue Forecast, Project Profitability) and executing ELT pipelines for data-driven decision-making. - Trained business stakeholders on Tableau Desktop and Server usage, including report access, filter/parameter configuration and dashboard interaction, to promote self-service analytics and enhance data literacy across teams.

- Built interactive dashboards using Tableau, Looker, and Matik to help Sales teams track KPIs and campaign performance. - Automated legacy Google Sheets reporting by developing scalable Tableau data sources and visualizations, significantly reducing manual effort. - Designed dynamic Matik templates to deliver year-over-year insights on reviews, leads, and user engagement—powering actionable strategies for Customer Success. - Worked in a fast-paced Agile environment, collaborating cross-functionally to deliver timely analytics solutions.

- Acted as a liaison between business stakeholders and IT/Data Warehouse teams to develop automated BI solutions supporting financial and operational intelligence. - Delivered actionable insights via SQL- and Tableau-based reports, dashboards and data marts, driving data-informed decisions across credit, fraud and risk domains. - Conducted detailed analysis on credit card portfolios, identifying delinquencies and policy effectiveness, informing strategy around risk mitigation and loss prevention. - Created KPIs and performance metrics for Weekly and Monthly Business Reviews (WBR/MBR), enabling targeted visualizations on delinquency trends and account behavior. - Led the migration of 30+ reports from Hadoop to Snowflake, optimizing SQL performance and ensuring seamless transition with minimal downtime. - Spearheaded SAP Business Objects to Tableau migration, translating business rules into technical specifications and reducing reporting technical debt.

- Optimized support operations by clustering customer tickets and developing automated solutions using SQL and Pentaho, reducing ticket volume and response time while balancing team workload. - Analyzed customer retention and churn metrics, Led billing and revenue analysis using Zuora customer subscription data, uncovering trends in usage-based pricing, churn risk and monthly recurring revenue (MRR) fluctuations to support Finance and Customer Success teams. - Designed and maintained healthcare dashboards using Tableau and Amazon QuickSight (POC), offering visibility into key metrics like product usage, user logins and retention KPIs, collaborating cross-functionally with Marketing, Sales, Product and QA teams. - Engineered SQL ETL pipelines and created MySQL procedures to support data extraction, transformation and integrity in healthcare production systems. - Automated reporting workflows via Pentaho, Bash scripts and cron jobs for HIPAA-compliant scheduling and delivery of critical reports to stakeholders and partners. - Led Tableau Server deployment and Viz Alerts implementation, enabling automated PDF/CSV visual alerts and enhancing enterprise reporting infrastructure. - Migrated legacy reporting systems to Tableau within the nVoq Administrator app and upgraded Pentaho, improving analytics accessibility and performance.

- Supported instruction for Software Engineering, iOS Development and Intro to NoSQL courses by assisting students with coding assignments in C++ and Java, and guiding use of MongoDB and Cassandra. - Served as Teaching Assistant and Grader for C++ and Data Structures, evaluating assignments and helping students improve programming fundamentals. - Utilized SQL to maintain and manipulate student data, including updates, queries, and performance tracking in institutional databases. - Analyzed student performance across key academic metrics to segment groups for targeted academic support and intervention.

Curriculum Architecture Gap Analysis – Federal Aviation Administration (FAA) - Collaborated with Prof. Ling Chen to transform FAA’s training course content and job task data into a searchable repository using Natural Language Processing (NLP) tools. - Conducted data preprocessing with Apache Tika, implemented topic modeling via Mallet, and leveraged Apache Solr for indexing and load-balanced querying of FAA course materials. - Applied Information Retrieval, NLP, and Machine Learning techniques to develop a curriculum gap analysis prototype for improved training relevance and structure. Technical Training Knowledge Architecture – FAA - Studied knowledge architecture for FAA technical training materials using the START system (SynTactic Analysis using Reversible Transformations) developed by MIT. - Designed a knowledge-based question-answering prototype using NLP tools to convert training content into a structured, subject-searchable repository, enabling intelligent content retrieval. Machine Learning Project – KNIME & Tableau - Scraped sections 1A and 7 of SEC 10-K filings across multiple companies (2007–2017) and preprocessed text using KNIME. - Built a bag-of-words model and used the NRC sentiment lexicon to tag sentiment of uncertainty-related terms. - Automated the full pipeline and visualized sentiment trends in Tableau, delivering insights into financial risk disclosures over time.

- Supported the Database Management Section by contributing to an automated CMMS tutorial, guiding users through core functional operations; also developed a time-sensitive inventory report for the Mayor’s Office. - Generated Crystal Reports from Oracle databases using ASP and Visual Studio. Performed data cleansing, integration, and deduplication of inventory data before database migration. - Wrote SQL queries in SQL Server to extract, update, and validate records, including detection of null values and data anomalies. - Designed a hierarchical asset data model using Visio. Built a Windows application following the MVC architecture, later expanded to a web-based AngularJS application showcasing parent-child relationships in asset structures.

- Built a predictive model to classify agricultural issues from individual surveys, linking them with relevant research studies for better policy and resource alignment. - Generated financial summary reports and developed a back-end database to track research project spending and accounting data. - Designed and maintained interactive dashboards using Tableau Desktop, enabling analysis of research and operational performance for decision-makers. - Utilized advanced Tableau components such as Facts, Attributes, Hierarchies, Sets, Groups, Parameters, and Calculated Fields to build insightful visualizations. - Implemented user-based filters and access controls to manage permissions and data security, based on management directives. - Managed background extract refreshes, automated workbook schedules, and performed Tableau Server administration. - Addressed performance bottlenecks in Tableau dashboards and employed clustering techniques to compare key metrics. - Developed data storytelling dashboards to communicate research insights clearly to non-technical stakeholders.

- Segmented customers using historical trends and demographic data for an Online DVD Rental System, enabling targeted email marketing and improving customer engagement. - Designed and implemented a recommender system that suggested new titles to existing users, resulting in a 12% increase in sales compared to the holdout group. - Built dashboards and visual analytics using Tableau, integrating data from multiple sources to track performance and engagement metrics. - Created complex SQL queries, stored procedures, functions, and views to support efficient data processing, storage, and retrieval in SQL Server. - Imported and categorized raw data based on product types, enabling sales analysis by category, salesperson, and overall revenue through customized SQL views. - Exported curated data into Tableau to visualize business trends and generate actionable insights for stakeholders. - Delivered monthly, quarterly, and annual reports at both branch and organizational levels, focusing on program performance and project deliverables. - Developed and presented executive-ready PowerPoint decks to communicate findings and recommendations to leadership and peer analysts. - Conducted database performance tuning, including table and index partitioning, and proactively resolved performance bottlenecks to ensure optimal query execution.

Working as a Graduate Assistant and Research Assistant.

• Headed the Core Team of Pramana’16, International Technical Extravaganza at GITAM University, Hyderabad