lakshman narayanaswamy

manager scale ii

About

Dedicated and resourceful professional with 10 years of diversified experience in the fields of – Core Banking and Foreign Bank BPO operations (Credit, Training and Branch Operations). Currently functioning as Manager : Scale II – Branch Operations with The Karur Vysya Bank Ltd, Mumbai, seeking challenging managerial assignments with a reputed organization

Country

india

City

bombay

Industry

banking

Skill

bpo, banking, screening, employee engagement, soft skills, sourcing, business development, business analysis, negotiation, vendor management, team management, workforce management, process migration, training, training needs analysis, management, transition management, call centers, voice and accent, performance management

Experience

process trainer

serco

2006-9 - 2010-8 · 4 yrs

* Public Company * 10,001+ employees * SRP * Outsourcing/Offshoring industry

manager scale ii

karur vysya bank

2014-4 - Present · 12 yrs 6 mos

assistant manager - personal banking group

karur vysya bank

2010-8 - 2014-4 · 3 yrs 9 mos

* Establishing good relationship with branch customers by providing customised service. * Increasing the customer base for the branch through Direct Selling Agents by: * Marketing various CASA products through Direct Selling Agents. * By acquiring new customers through Direct Selling Agents, into the business fold. * Cross selling of various Para banking products such Demat accounts, Insurance, Gift card, Travel cards, Gold and Silver coins. * Conducting events on newly launched products. * Conducting customer meets on various occasions. * Conducting branch staff meeting to improve customer service. * Updating HNI customers on various schemes related to Fixed Deposit, Gold coins, insurance etc.