Laks Chettiar
ServiceNow Developer @ An Post
About
I am a ServiceNow consultant with over 8years of experience in the IT industry, collaborating closely with clients across APAC & EMEA regions to deliver innovative solutions and drive business success.As a dedicated ServiceNow enthusiast, I specialize in various industry domains and have actively engaged in numerous impactful projects covering below SN modules *ITSM * MSP / Domain Separated Instances * CMDB * Asset Management & Discovery * Service Portal * Cloning & Upgrades * HRSDThroughout my career, I have delivered products focusing on high impact, high visibility, and tangible ROI to the organization. I have a proven track record of enhancing customer satisfaction, reducing contact center costs, fostering KPI adoption, improving operational efficiency, and implementing numerous self-service automation solutions to streamline operations.**** Master of Science -Cloud Computing ****Recently completed MSc in Cloud Computing, specializing in AWS, microservices, CI/CD, SonarQube, API integrations, and more.Knowledgeable in the fields of MI, Fog and Edge technologies, and Data Governance.**** Interpersonal Skills ****Easily establish relationships with others / Team playerHighly motivated self-starter Proactive with an ability to work on problems and solutionsCreative and constructive open-minded thinkerDisciplined and professional approachAdaptable to an environment of changeTraining abilities **** Certifications ****ITIL V4 FoundationMicro-Certification - Automated Test FrameworkMicro-Certification - Flow DesignerMicro-Certification - Integration HubMicro-Certification - Agile and Test Management ImplementationMicro-Certification - Predictive IntelligenceMicro-Certification - Application Developer Process CreatorMicro-Certification - Application Developer User Interface CreatorMicro-Certification - Citizen Developer Application CreatorMicro-Certification - Citizen Developer Process CreatorMicro-Certification - Business Continuity Management
Ireland
Dublin
Information Technology & Services
Incident Management, Customer Interaction, Sales, Negotiation, Product Knowledge, KPI, Cloud Computing, IT Service Delivery, Technical Consultation, IT Operations, IT Service Management, ITIL, ITIL Process, Software Design, JavaScript, Terraform, DevOps, Amazon Web Services (AWS), ServiceNow, team player
Experience
ServiceNow Developer
An Post
ServiceNow Developer
Auxilion
Dublin, County Dublin, Ireland
ServiceNow Developer
Expertise in configuring, customizing, and implementing ServiceNow modules in ITSM , CMDB , ITOM using ITIL framework. Certified ITIL & Servicenow admin
Fragrance Consultant
Superdrug
Dublin, County Dublin, Ireland
Customer support on selling Home brands and premium fragrances Very friendly with customers of any ethnicity Have been always outstanding in meeting my sales target
Senior Software Engineer
Orange Business
Mumbai, Maharashtra, India
•Completed over 5+ projects from scratch to production and support with quality work • As a deployment engineer achieved a reduction in issues from 80% to 20% over a period of 8 months in production instances and maintained at a steady 10% with the technical evaluations • Tools used - ServiceNow, Tableau , Orion , SolarWinds, Terraform, Jira , PostMan , SOAP UI
ServiceNow Consultant
Capgemini
• Migrated BMC Remedy to ServiceNow • Created Integration for mapping CMDB devices into SN • Integrated ServiceNow with Active Directory for mapping User and Organizational Data • Was a Deployment engineer for promoting update sets to the instance with proper technical review • Analysed on new releases ,Versions, Patch fixes and hotfixes on the SN • Trained Users, Customers and new joiners with the SN application and Projects • Documented updates, user guides, and manuals on a timely basis in the SharePoint • Assisted teams across the company with any issues or troubleshooting. • Tools used - ServiceNow, Tableau , Orion , SolarWinds, Terraform, Jira , PostMan , SOAP UI
Senior System Engineer
Orange Business
vashi
• Development for stories/enhancements using the modules of SN thru Agile Scrum methodology • Worked on Production tickets and Problems along with creating documents of the RCA and steps to fix. • Maintained documents about the development , changes , testing results and release notes of versions • Created dashboard and Reports for customers and internal users • Integrated Incident and CMDB modules with 3rd party tools for better monitoring • User administration with maintaining roles, and groups in multi-tenant instance for more than 60 global customers • Tools used - ServiceNow, Tableau , Orion , SolarWinds, Terraform, Jira , PostMan , SOAP UI
Trainee
S2 INFOTECH PRIVATE LIMITED
Mumbai, Maharashtra, India
Trained as a ServiceNow Engineer to handle Incidents and work on Defects to fix them.
Education
National College of Ireland
Computer Engineering
National College of Ireland
Cloud Computing , DevOps
Pursing masters in cloud computing covering modules like AWS, DevOps, ML, FEC ....
Laks Chettiar's Contact Information
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